- Internet not disconnecting Open
Tikona Internet was frequently disconnecting for more than * months and hence I requested them to disconnect my service on ** Jan **** with immediate effect and subsequently reminded on ** Jan ****. Instead of taking back their adapter they keep on sending me bills and calling me every day for additional payments. My Tikona Internet was frequently disconnecting since Sept ****. Every time I had to give them complain and wait for their people to restore my connection. Gradually I realized that the Internet was of no use and I was simply wasting my time in giving complaints and talking to their people. Finally, on ** Jan ****, I requested them to disconnect my service with immediate effect.
After this, they requested to observe the Internet for *-* days without paying any extra money. I observed the internet for * days and there was *-* days downtime during those * days. So on ** Jan I told them that I had already disconnected their cable and requested them again to discontinue my service with immediate effect.
While my monthly plan is ***/- rs and I had paid all their previous bills, to my surprise they sent me a bill of ****/-. When I spoke to their helpline they (Vaishali) said it was a mistake in the bill and I had to pay just ** rs to settle the final account. Accordingly, I paid ** rs ** January. But soon after they said I had to pay ***+ rs more as I was using their Internet. This was ridiculous as how could I use their internet while the cable is disconnected and thrown. Since then they have been sending me bills of different amount and calling me on daily basis asking for money. I told them to first send me the disconnection letter and then ask for any unsettled amount. But instead of giving a disconnection letter they are sending me emails charging me on Per GB basis (while there is no usage at all) and calling me every day for the various amount of money. Sometimes Rs ***+ and sometimes Rs ***+ and keep on harassing me.
Are you brand?
Are you Lawyer?
Apology letter from company
Damages for loss and agony
"With umpteen number of follow ups through multiple communication mechanisms, my issue was not resolved. Voxya helped me to get my refund in just one day!"
I paid the access amount and now they are refusing to Refund the access paid amount....
Aug 16, 2020 by Narendra Kumar
Sir can I get new broadband connection for tikkona **/**/** he said first time ** mbps speed next week will ** Mbps speed but still zero mbps speed please resolve my problem...
Jun 14, 2020 by Shanil
I was told even during Covid** installation will be done in * days. It's been ** days and no installation so far. I was forced to pay around **** Rs, for ** days subscription. Please assist. ...
May 22, 2020 by Simon Lopez
I register for tikona broadband in ** augest **** but i request them to cancel ** augest because one of my friend was using tikona broadband and he said there speed is slow and sometimes there server down for * to * days .So at that time my e...
Sep 06, 2019 by ABHISHEK SHAHI
It's been just two months that I have installed Tikona broadband service at my place and every alternate day without fail the internet gets disconnected automatically. Then comes the second worst nightmare which about raising a complaint which ...
Aug 14, 2019 by Arun Dasan