Act Fibernet
- Internet connection issue Closed
Shruti Rao filed this complaint against Act Fibernet on Sep 18, 2019
On the **th of September, I logged a complaint because the internet in my house was not working and I was assured that the problem would be resolved in ** hours. Since the problem was not resolved in the assured time span, I called up the customer service the next day and I was told that the junction box had failed and I was asked if they could place it at my house and I was told that they would arrange for a call back by the external team and that they would come and place the junction box in my house and hence I took a half day off yesterday so that I could monitor the work. The sad part is nobody even called or came home yesterday. I called the customer care again this morning and I was so convincingly assuredo that the external team would definitely come today because of which I took a full day leave today waiting for somebody to come and resolve the matter. It is *pm now, nobody has called me yet.
This is really very disappointing. I have a job, I can’t keep applying leaves.
When you promise something, you have to commit to it without troubling the customer to this level.
How much longer am I supposed to wait?
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Act Fibernet
Resolved
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