Indigo
- Indigo AirlinesMissed Flight due to irrational and unethical attitude Indigo Staff Open
Bhagwan Dass filed this complaint against Indigo on Sep 22, 2019
We (my family and me) were scheduled to take a flight from Delhi to Bangalore at *am on **st September ****. We reached the airport by *:**am itself. After taking boarding passes, it took ** minutes to submit the luggage and another **-** minutes for security checks. We reached the boarding gate at *:** am.
However, the two Indigo officials at the boarding gate didn't allow us to board the flight and said gate is closed. After multiple requests, they didn't cooperate with us even after looking at the condition of my wife who suffers serious pain in her legs and finds it difficult to walk. We continued to request them, and without listening to us, they pushed us to Exit the flight stating that we will be accommodated in the next flight, we only will need to pay minor difference in tickets after adjusting the amount of current tickets.
However, after the exit formalities, the officer disappeared suddenly stating that he will be back in sometime. And when we checked on the counter, they said we will have to purchase new tickets. The initial return ticket costed us somewhere around Rs. *****, and now we were being asked for Rs.*****.
We called the customer care of Indigo, they said that those officers have posted that we had reached there by *:**am even though it was *:**am.
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Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Indigo
Resolved
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