Indigo Airlines
- Indigo Airlines not providing FULL REFUND Open
VIJAYAGOPAL G filed this complaint against Indigo Airlines on May 29, 2020
I Have Booked Air Tickets From Bangalore To Delhi Via Indigo Airlines On Jan ** ****. PNR FH**TP. Travel Date Apr ** ****.
Due To The Corona Virus Pandemic Outbreak And Subsequent Nation-Wide Lockdowns, All The Flights Have Been Suspended / Cancelled Automatically From Dates Mar ** Till May *.
Now When I Approach Indigo Airlines, They Are Not Ready To Give The FULL REFUND. Instead They Are Providing Only CREDIT SHELL Option Valid Till Feb ****.
As I Don't Have Any Travel Plans Further I Am Not Interested For Credit Shell Instead I Need My Money Back In FULL. When I Ask Them, They Are Not Ready To Give My Money Back In FULL. They Are Forcing Only The Credit Shell Or Cancellation Charges Which Is **% Loss To Me. I Have Approached The Airlines Customer Care, Nodal Officer, Appellete Authority, Civil Aviation Ministry/DGCA Via Airsewa And Public Grievance Portal As Well. But Still The Indigo Airlines Are Not Providing Me With The FULL REFUND. Also Indigo Claims That, "As Per The Recent DGCA Circular Number – AV-*****/**/****-DT, Passenger May Claim Full Refund For The Reservation Booked Between **th March **** To **th April **** To Travel Between **th March **** To *rd May ****. We Have Checked Your PNR And We Understand That Your Reservation Was Booked On **st Jan, **** To Travel On **th April, ****."
Really All Customers Are Liable To Get FULL REFUND No Matter When They Booked The Tickets. If The Travel Date Falls During Lockdown And The Flights Are Suspended/Cancelled, They Are Eligible For FULL REFUND. Its Our Hard Earned Money And We Have Every Right To Get It Back In FULL. Is That Not Correct?
Indigo Is Trying To Cheat Customers By Not Providing FULL REFUND Like This. This Is Totally Disappointing, Unfair And Unacceptable To The Common Public.
Not Only Myself Many Other People Are Also Suffering Similarly.
So Kindly Please Help Us In This Matter To Get The FULL REFUND From Indigo At The Earliest. Thanking You For Your Time And Help.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Indigo Airlines
Resolved
Frustrated? File a Complaint
GoFirst Airlines
"Thank you Voxya team for helping me with the issue. I am amazed how fast the issue got resolved (within a day) which had been getting dragged since 20 days. Thanks again!"
Kimi Shrivastava
Related Complaints
Indigo Airlines - Refund is not provided by Indigo Airlines in medical emergency Closed
I couldn't travel on my flight from Lucknow to Bangalore on * Feb **** because my daughter (** months age)was not well. She was suffering from diarrhoea and doctor advised medicine and rest for her. So I called customer care stating that due ...
Feb 20, 2024 by Shoaib Ahmad
Indigo Airlines - Charged for a rescheduled flight seat which was cancelled due to bad weather Closed
On **/**/****, Mumbai to Chandigarh flight was cancelled to due bad weather and when we rescheduled it with their another flight which was connecting from Mumbai to Nagpur and then Nagpur to Delhi. We were asked to pay *** for * seats from Mumb...
Jan 22, 2024 by Zuber punjabi
Indigo Airlines - FLIGHT DELAYED I MY CONNECTION FLIGHT WAS MISSED Closed
i was booked aflight, from TASHKENT DELHI the travel date ** JAN **** the actual ETD - *:** AM - ETA - *:** AM the flight was departed from tashkent *:** am its too late, so my connection flight was missed due to delay from ailine sid...
Jan 15, 2024 by SIBIL RAHEEM VAYYATTUTHIRUTHUMMAL
Indigo Airlines - Flight cancelled but no alternate flight allowed Closed
*E *** was cancelled but they did not allow alternate flight. It costed me business meeting cancellation and overnight stay in Coimbtore which costed me **,*** Rs. flight *E *** from CJB to BOM on **Dec**** is cancelled due to bad weather at ...
Dec 26, 2023 by Sandip Chintawar
Indigo Airlines - Rechedule of flight Closed
I wanted to reschedule my flight from kanpur to mumbai from **th to **th Dec. I went to the payment page to pay the rechedule charges. I clicked on review booking to confirm. The page automatically directed to home page to enter the details aga...
Dec 11, 2023 by Yasir