Air India Airlines
- Incorrect Information Provided by Customer Care Air India Open
Vishal Kumar Jha filed this complaint against Air India Airlines on Nov 12, 2019
Hi Air India Team,
This is to inform you that my family and I have been through an extreme level of harassment on my trip from Durgapur to New Delhi on *th Nov ****.
I was given incorrect information by the call centre agent regarding the flight cancelation (AI-***). The call centre agent said that the flight is not cancelled when we called him to confirm on *th November.
There were no alternate arrangements made from Kolkata even after telling them my parents are BP/Diabetes patients. I lost my one day pay from the office and important meetings which were planned.
Finally, I had to rebook flights from Go - Air which was ** hours + waiting time.
On seeking help from Air India Customer care number (**** *** ****). No call centre agent helped us getting a flight from Kolkata to Delhi and did not even tried to understand our problems.
We have call recordings of all the conversations. There were several times the call centre agents hung up on me. We spoke to almost ** different customer care agents and they all were HIGHLY UNPROFESSIONAL. There was a guy called Arman he promised a call-back but never did. I was kept on hold for more than ** minutes and when I asked for a senior, they said we don’t have any. IS THIS A JOKE?
• Travel from Durgapur to Kolkata by the same cab which took * hours and **** + toll tax extra (***/-)
• Booked flight tickets from Go-Air which was **,***/-.
• Loss of pay = ****/-
By the time I reached to the Kolkata Airport we were left with No cash and no money in the bank and the Airport authority Mr. Rajneesh denied helping us and did nothing as a gesture to help me or my parents.
I am filing an official complaint against Air India for the torture and mental harassment my family and I have been through. I am seeking compensation against all my losses.
Regards,
Vishal
Are you brand?
Are you Lawyer?
Resolution Demanded:
Damages for loss and agony
Air India Airlines
Resolved
Frustrated? File a Complaint
Bajaj Finserv
"Bajaj Finserv refunded my amount. Voxya, thank you for your support."
Kantharaju HS
Related Complaints
Air India Airlines - Missing Luggage Closed
I traveled from Delhi to Silchar via Calcutta on **-**-****, and unfortunately, my luggage has not been located despite more than ** days passing since my arrival. This has been a highly distressing experience, and the lack of information and a...
Mar 05, 2024 by Prateek Goel
Air India Flight Ticket Extention From Chennai-MAA To Dubai DXB---Penalty Charges Is Taken Which is Illegal, I Convert the Ticket On **Th Itself My Ticket is On **Th Evening Only (Totally I Paid Amount Of -**,***Rs...for Extention the Ticket F...
Aug 20, 2023 by Mohamed Kasim
Air India Airlines - Looting money in the name of excess baggage Closed
I was travelling from Bangalore to Toronto via Delhi by Air India flight on **st may ****. My flight from Bangalore to Delhi was at **/**/**** at *pm IST and reached Delhi at **:**AM IST on */**/****. Connecting flight from Delhi to Toronto was...
Jun 01, 2023 by Premchandu
Air India Airlines - Claim not received for Damage Luggage Closed
I have Travelled in Air India from Gwahati to Delhi. and my luggage was completly damaged on check out. They have commited to pay claim in ** days and its been more than *.* months and i have not received my claim. i ahve been calling and maili...
Mar 24, 2023 by Megha Jain
Air India Airlines - Air India Air Ticket Issue Closed
Mail to Air India on **th Feb. I have not get any solution to my complaint, My Flight date change Issue not been resolved, resulting in forced another booking to reach my destination. Aurangabad booked Delhi to Pune Air India Ticket & then b...
Feb 21, 2022 by Sohan Rawat