Make My Trip Pvt Ltd
- Incorrect information in international ticket Open
Priyank Jain filed this complaint against Make My Trip Pvt Ltd on Oct 15, 2018
I was supposed to travel to New Zealand from India with my * other friends on our dream trip for which we took * weeks of holidays from our office after working extra hours. We had been planning for this trip since * months. We pre-booked and pre-paid everything in New Zealand including stay, car and activities. Full of excitement, we reached hyderbad airport and we were denied the boarding pass saying that the flight that we were supposed to board had a technical halt of *.* hours in Australia and we don't have a transit visa for that. We were shocked because our ticket mentioned only * halt between Hyderabad and Auckland and that was Kuala Lumpur. We argued with the staff for hours and asked them why is the halt not mentioned in the ticket and they said this is MakeMyTrip's mistake and asked us to talk to their representative on airport. The MMT's staff said they can't show all the information in the ticket which is ridiculous. In next ** days, i kept talking to MMT's customer care on email and requested them for compensation. They said they showed a message during the booking that "transit visa may be required" on which i should have clicked and they are not responsible for Visa issues. I asked them why did the ticket not have the true information and event the booking in my MMT account doesn't show the halt in Australia. To this they had no answer and kept repeating that they showed the information and they are not responsible.
I gave them counter point that even if customer misses some information about flight during booking, he should get the completely information in the ticket that is proof of the booking. They can't show different information in ticket. Moreover, are customers supposed to take screenshots of the steps during booking to provide as proof to Australian Visa Officer to get the visa? Because no Visa Officer is dumb to give visa to people when the ticket doesn't even mention a halt in australia. The customer care simply stopped replying. I reached out to them again on twitter and for ** continuous days, they kept stalling me saying "They are working on it".
This not only costed us the flight tickets which were non-refundable but also lot of money that was spent on bookings in new zealand. And moreover the mental pain and disappointment was may more costly than the money we lost. We lost so much money on a trip that we couldn't even take.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Make My Trip Pvt Ltd
Resolved
Frustrated? File a Complaint
NoBroker
"Thank you voxya team, my complaint has been listened to after posted at Voxya.com and they reverted to solve my issue. Thanks for this support Voxya team!"
Rajiv Kinger
Related Complaints
Make My Trip Pvt Ltd - Money got debited but services not started Closed
I was trying to book make my trip double black service and used Hdfc coupon code to get the *** Rs discount. The total payable was ***. I tried paying but due to network failure, I guess the booking is not get confirmed. But then I saw that the...
Mar 26, 2019 by Lokesh Jadhav
Make My Trip Pvt Ltd - Not provided alternate flight for cancelled flight Closed
I had round tip booking from Mumbai to Mahe, Seychelles (**th Feb - *th March). On *st March, MakeMyTrip sends me a message that return flight got cancelled and you will have to cancel the ticket as the alternate flight was not available. Due t...
Mar 25, 2019 by Lakshya Mandawat
Make My Trip Pvt Ltd - Rescheduling of my trip Closed
My booking id is NL ************* for the upcoming trip, but when I am contacting the customer care to reach to Vikash from make my trip operations unable to reach. Everybody just says that sir we apologise. Do they really mean it or they are t...
Feb 26, 2019 by Subhash Raj
Make My Trip Pvt Ltd - Change booking due to wrong customer support service Closed
I booked my Air-India ticket from make my trip from Bermuda to Delhi "To and fro Journey" on *th - **th February ****. Due to some emergency, i have to leave for India early and hence i could not take my Journey from Bermuda to Delhi, howeve...
Feb 01, 2019 by Shefali Gupta
Make My Trip Pvt Ltd - Thailand Travel not conducted properly Closed
This is a complaint regarding my recent travel to Thailand from **th Dec to **th Dec. Firstly, a proper detailed itinerary was not shared before the trip. Secondly, I was not taken to all the places that were included in Phuket City To...
Jan 02, 2019 by Soumik Dutta