Airtel
- Incorrect data roaming charge Open
Jutta Thomas filed this complaint against Airtel on Jun 10, 2019
I had traveled to Vietnam for * days with family. My wife and daughter phone is part of family plan. My wife always have data roaming turned ON as the data does not work in other local cities. My daughter never had dataroaming turned on.
During overseas trip, both received msg about dataroaming, the msg was not clear to say that you will be charged. Misleading msg has statements like "roam freely without fear of bill shock", "if usage exceeds Rs.*** you will automatically get free ***mb data, free calls"..etc etc. it was just not precise to say that you will be charged Rs.*** on daily basis.
My daughter, when data roaming was off, still received this msg. What does airtel expect the customer to do ?, when this was not even requested.
My Wife, was also clue less looking at this msg, just read as something free everyday.
We just did not call or place a request to get data roaming, but data gets used without our knowledge by watsapp etc and we get to shocking bill of **K after the trip.
*. Why Airtel sending data roaming details to ********** when there was no request of any form made, and just started to charge.
*. Why Airtel did not get confirmation from the customer ********** who always has data roaming turned ON un-intentionally all the time, by just sending and unclear msg and started to charge.
Why Airel, a huge company does not have a process to get customer confirmation on dataroaming, by asking customer to reply with "* - agree", "*-disagree", "*-call me for clarification". What they did is taking undue advantage on people who travel and make tons of money from ignorant customers. This is just an illegal business model they have in place, not sure how legal system is allowing this model.
Customer service is not even taking this as complaint, took time to convince but eventually did not get complaint number back. Not sure if she even recorded a complaint for me.
Hope Airtel can sort my issue.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Airtel
Resolved
Frustrated? File a Complaint
Hathway Broadband Internet
"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"
Sushil Mathew
Related Complaints
Hi Team , Today am reaching here for two issues (Mobile Number: **********) *. No Internet services provided for recharged amount *. Plan has been revoked before expiry date and barred the incoming outgoing calls. Recharge summary: On mar...
Apr 01, 2021 by Dinesh Kumaar
Airtel - Network issue Closed
Hello I have recently ported out from vodafone to aritel for better network but when i came to my native place in kutch here there is zero network(Only for Airtel rest all network are working) and all my * number are dead and all my work is bee...
Mar 27, 2021 by Akshit
Airtel - Net not working Closed
Internet not working from few weeks. No response from airtel on query. It's not that I'm staying in non network area. It was working fine previous day's....
Mar 24, 2021 by Suraj Kumar
Airtel - Recharge successful benifit not received Closed
I had done recharge from phone pay, amount has been debited from my bank amount. messafe has also been receivd from airtel for successful recharge but i have not received the benifit. i have tried calling in airtel for almost *-* times but no r...
Mar 23, 2021 by Ritu virodhiya
Airtel - Airtel slow internet Closed
Suffered from network fluctuating each min.at my home location. internet was like dancing toy like *g,*g,*g changing in every minute,not a constant network, though internet not able to be used any more.if emergency then went to top roof to ava...
Mar 19, 2021 by Amarjeet Singh
