Make My Trip
- Hotel Room confirmed but check in Denied Closed
I had booked a room in Hotel Natraj, Alwar, Rajasthan from Make my trip in for **.**.**** on the same day at around * pm. However, when I reached the Hotel at **.** pm, they denied check in and said that all rooms were occupied. I contacted Make my trip and they forwarded my call to their support, who kept on hold for * minutes and then said will call back in ** minutes. After **-** minutes, when I didnt get a call back, I called support again. The line was busy and had to wait ** minutes for my call to be attended and again the reply was they are looking into it and will contact in ** minutes. After more than * hour had passed, I contacted them again at **.** pm, again wait for *-** minutes for call to be answered and then same reply that I will get a call back in ** minutes. After that there was no call back that night. I was left stranded in the middle of the night even though I had fully paid for * rooms. I had to wandere here and there looking for hotels and as it was marriage season, I could not find it easily. At around * pm, finally I had to settle in an average guest house with * people in a single room. Next morning I had to leave at * a.m. but I got delayed and had to drive more than ***kms with a sleepy head.
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"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."
Reference ID:[******-******] Cab Issue Incident date ** Aug. Complaint logged on **th Aug Last contact on ** Aug Escalated to Mr. Deep Kalra on ** Aug Dear Sir, I feel sorry and pained to bring a very small issue to your notice. I am...
Aug 27, 2019 by Sushil
I had booked a hotel stay for * nights which I wanted to modify on the same day for * nights. However after * days they denied the same saying booking is not cancellable inspire of the booking being for a period after * months and cancellation ...
Aug 01, 2019 by Anand Kikani
I, Vikram Singh Bhati have booked European dream tour **** under visa protected plan, my booking ID - NL************** from ** July **** ** August **** for ** nights ** days, along with my wife Nikita Bhati and my brother Aditya Bhati along...
Jul 22, 2019 by VIKRAM SINGH BHATI
This is with regards to flight booking ID: NN************* and the date of booking was *th January ****. I had purchased a round trip from London Heathrow to Kolkata (PNR number: IWENSB, E-ticket number: ***-**********), from MakeMyTrip. My...
Jun 25, 2019 by Shreya Roy
I had booked adventures of Jordan through MakeMyTrip and it was joining directly without flight. I booked my package through an agent called S.B and clearly, it stated the price was inclusive of visa fees. He was not very helpful in com...
Jun 19, 2019 by shilpa patil