Makemytrip
- Horrifying experience with this company Closed
Piyush Pande filed this complaint against Makemytrip on Mar 06, 2019
Just wanted to bring to your information, one of my horrifying experiences with Make My Trip. I was planning an official trip to Ludhiana from **th February **** to **nd February **** so, as usual, I put in all my details and tried searching for a hotel. I found out Hotel Onn and made the payment of Rs. *,*** through my HDFC Card and Rs. *** through my MMT Wallet, on **th February at around *.** a.m., Booking id was NH************ and transaction id was **********. Whereas I received a message saying that booking is not yet confirmed so I called up your customer care and after speaking (on **th February ****) with one of their executives I was assured that the payment will come back in *-** working days. And I need to make a fresh booking. As suggested by their team, on **th February at around **.** a.m., I once again initiated payment of Rs. *,*** through HDFC Card and Rs. *** through MMT Wallet, booking id was NH************ and transaction id was **********.
Now this time also I received the same message saying that the booking is not yet confirmed. Now the first thing I did, I cancelled my Air India flight from Delhi to Chandigarh (it was corporate booking and ***% refundable), which was on the **th morning and I can share the cancel voucher copy with you. And in this whole time, I tried interacting with their agents, you can check the ticket id. Ticket No. ********** on **nd February, Ticket ********** on **th February and Ticket ********** on **th February, Ticket ********** on **th February. Apart from this I called up their customer care and spoken with them and also had a chat with Myra two more times which you can crosscheck. Now my worst nightmare happened on **th and **st February at **.** am and *.** p.m when I received an acknowledgement of payment of Rs. *,*** and Rs. *,***. While I immediately checked my MMT account (through mobile app) one of my bookings got confirmed. That means both of the payments got deducted and when I cancelled my trip to Ludhiana as there was no confirmation I received the acknowledgement of payment texts and that too on **th February.
How can a person reaches Ludhiana from Delhi in such short notice, I used to receive Confirmation voucher through Whatsapp and email and this time I received no prior intimation. I also received a call from hotel ONN in Ludhiana on **st February but I told them also that they can release my bookings as I am not travelling due to no prior intimation. Also, I was so desperate to speak with any of their executives for which I was assured, in each and every chat with Myra but disappointedly I never ever received any call back from your their agents. That is actually annoying and frustrating.
That was one of my horrendous and pathetic experiences with MakeMyTrip. I would request you to look into this matter on an immediate basis and help me get a refund of my entire amount which is Rs. *,*** and Rs. *,*** plus Rs. *** and Rs. *** (MMT Wallet).
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Makemytrip
Resolved
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