- Horrifying experience with this company Closed
Just wanted to bring to your information, one of my horrifying experiences with Make My Trip. I was planning an official trip to Ludhiana from **th February **** to **nd February **** so, as usual, I put in all my details and tried searching for a hotel. I found out Hotel Onn and made the payment of Rs. *,*** through my HDFC Card and Rs. *** through my MMT Wallet, on **th February at around *.** a.m., Booking id was NH************ and transaction id was **********. Whereas I received a message saying that booking is not yet confirmed so I called up your customer care and after speaking (on **th February ****) with one of their executives I was assured that the payment will come back in *-** working days. And I need to make a fresh booking. As suggested by their team, on **th February at around **.** a.m., I once again initiated payment of Rs. *,*** through HDFC Card and Rs. *** through MMT Wallet, booking id was NH************ and transaction id was **********.
Now this time also I received the same message saying that the booking is not yet confirmed. Now the first thing I did, I cancelled my Air India flight from Delhi to Chandigarh (it was corporate booking and ***% refundable), which was on the **th morning and I can share the cancel voucher copy with you. And in this whole time, I tried interacting with their agents, you can check the ticket id. Ticket No. ********** on **nd February, Ticket ********** on **th February and Ticket ********** on **th February, Ticket ********** on **th February. Apart from this I called up their customer care and spoken with them and also had a chat with Myra two more times which you can crosscheck. Now my worst nightmare happened on **th and **st February at **.** am and *.** p.m when I received an acknowledgement of payment of Rs. *,*** and Rs. *,***. While I immediately checked my MMT account (through mobile app) one of my bookings got confirmed. That means both of the payments got deducted and when I cancelled my trip to Ludhiana as there was no confirmation I received the acknowledgement of payment texts and that too on **th February.
How can a person reaches Ludhiana from Delhi in such short notice, I used to receive Confirmation voucher through Whatsapp and email and this time I received no prior intimation. I also received a call from hotel ONN in Ludhiana on **st February but I told them also that they can release my bookings as I am not travelling due to no prior intimation. Also, I was so desperate to speak with any of their executives for which I was assured, in each and every chat with Myra but disappointedly I never ever received any call back from your their agents. That is actually annoying and frustrating.
That was one of my horrendous and pathetic experiences with MakeMyTrip. I would request you to look into this matter on an immediate basis and help me get a refund of my entire amount which is Rs. *,*** and Rs. *,*** plus Rs. *** and Rs. *** (MMT Wallet).
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
"Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team."
I had booked flights in **** via MAKEMYTRIP for a family trip viz GO AIR for BOM-COK-BOM . Travelling was only in May ****, but Covid hit and we were unable to travel. Money was put into escrow account, as was earlier informed by airlines and ...
Mar 16, 2021 by AJIT RAVINDRAN UNNITHAN
Makemytrip - Refund failed Closed
My flight booking ID NF************** AMD-CCU was cancelled on *th March ****. Then Makemytrip also sent a mail to me that a refund is in progress. but some days later another mail sent from your side that due to some technical issue refund w...
Mar 12, 2021 by Sunanda Guha
Hi Team, I have booked a round trip from Delhi to Male using MakeMyTrip service. You can find the flight details in the trailing mail. However, the Srilankan airlines are not operational since March **** and no body from your side informe...
Feb 18, 2021 by Ankur Mishra
Makemytrip - Hotel booking Closed
Money debited from my account but hotel booking not confirmed. Transaction reference is IGAKMSDQ** on ** feb **....
Feb 16, 2021 by abhishek raj
I was booking a hotel room. Money was deducted from my account but the MakeMyTrip app said the transaction failed. I did not receive a booking ID or a confirmation email or text from MakeMyTrip. The booking is not being reflected in the "My Tri...
Feb 01, 2021 by Ayushi Chaturvedi