Hathway Cable And Datacom Ltd
- High handed loot Closed
I have been a Hathway cable customer for the past at least a decade or more. But the past couple of weeks have been a disgusting and frustrating experience. I understand that the government rules have changed and some new systems are coming into play. I was approached by their area representative around the **th January with a new form for the subscription which I have submitted to him with a payment on the **th of January. You would appreciate that it takes some time to decipher the selection of channels. I have also received an official receipt from your company through Email.
Their representative had told me that you'll be not yet ready with the new system hence I must pay you as per the previous package for the month of February'** so that the channels would continue to show. However, he would submit the form and switch over from next month after which I would have to pay as per the new tariff.
I had agreed to this and gone ahead with the process and payments, only on the assurance of uninterrupted service from Hathway. Now it happens so that around the **th Feb suddenly the transmissions stopped from Hathway. We tried calling the helpline as well as their representative. But all phones were not contactable. We struggled, including trying to send someone to their office. The office was, even more, a chaotic scene as the public consisting of similar customers like me was almost riotous due to frustration. After about * days, slowly some channels restarted on their own. However, it does not include channels which I regularly watch. Frustrated with the total unprofessional manner in which Hathway went about and total vulnerability of customers, with no one to even get clarification. I have almost made up my mind to switch over to another provider, as their service in our Society is working wonderfully without any interruptions, and most important the company is contactable to talk to.
I somehow managed to get through to your helpline today and was even further shocked, when the person online blatantly blamed the whole thing on me for making the payment just * days before the month end. Super! Has the company informed us anywhere that the service will be discontinued if not renewed at least any specific date before lapse?
So now they have reluctantly registered a complaint and assured that someone would be calling me in ** hrs and discussing the solution. He was though kind enough to share this address with me so that I could be on record with the company about my grievance.
Sir through this mail I wish to come on record, that I would appreciate an immediate solution to our agony. If you fail to respond and give us a satisfactory solution before **rd Feb ****, I will be compelled to not only change over to another provider, but will pursue the matter with the consumer court, and see to it that you'll suffer for your deceitful and high handed ways.
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