Bsnl Bharat Sanchar Nigam Limited
- Hidden charges and wrong billing Open
Meenakshi filed this complaint against Bsnl Bharat Sanchar Nigam Limited on Oct 06, 2020
I opted for ***GB_***_Monthly while applying for connection, BSNL representative informed it was not available and went on activating the id with ***GB_***_Monthly.
*) Though the id was commissioned on **th August **** but the connectivity was not restored till ****hrs, **th August ****.
*) I was informed that the plan can be changed and there will be no charges for doing so. On the evening of **th August ****, I was informed that ***GB_***_Monthly is available and I can switched to it ,for same I dropped the mail. But Termination Charges - Rs.*** are billed to my account.
*) In spite of repeated inquiries about correction in my mail id and name at BSNL exchange at Panipat Refinery Township, there had been no progress.
The charges should be corrected as:
Security charges: Rs *** instead Rs.***
Activation charges: Nil instead of Rs.***
Terminal charges should be Nil instead of Rs. ***
Beforehand the issue has been registered with BSNL with complain no : ********** but it has been marked as resolved without any corrective action.
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Resolution Demanded:
Refund / Credit for purchase
Bsnl Bharat Sanchar Nigam Limited
Resolved
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