- Harassing customer by giving false commitment Closed
I have an airtel Dth connection. I am not getting a signal and complained about it since **th May. Its a severe cyclone occurred here in Bhubaneswar on *rd May due to which it happened. I called them several times and also mailed them several times. Each time they assured me to resolve my issue. Every time their customer care executive told me to refer my case in priority and each time they promised me to solve it within ** hrs. But till date, they failed. It seems they don't have enough manpower but continue to make customers fool to resolve the issue at earliest. Had they told me the actual fact, I may arrange a local mechanic on my own to resolve my issue. Instead, they are just lying every time giving hopes only. If they fail to provide me with service in time why should they charge money for those lost days signals since **th May? Is not it illegal? If I resolve it by my side why they would not be responsible to pay that expenditure? Because being a customer I can not wait for more days as I have lost my trust in them. When we have no sufficient balance they immediately disconnect our signals then how can they claim the money for those lost signal days?
The manner, the attitude, the response, the service, all are the worst that I felt. I would never recommend anyone to be a customer of such irresponsible, unethical, unprofessional, liar company i.e airtel Dth.
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An apology letter from company official
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"I am fully satisfied with Voxya as it resolved my issue within 1 day. There is also an option to consult a lawyer at a very nominal price. Thanks Voxya."
I request for disconnection of Dth. They offered me some offer then I said to continue service but it's not fulfilled. So I am very frustrated. Please help....
May 15, 2019 by Viswas
I am the customer of the Airtel Dth No.**********. In the month of December ****, Airtel was offering me the pack of Rs.***/- per month with the all previous channels viewing to me for one year. After this date, I have continually recharged wit...
May 04, 2019 by Bharat Bhushan
I have purchased Airtel DTH connection on Dec **. The guy updated my wrong mobile no. on the portal. After * month I have to change my DTH plan for which I called multiple time on customer care but guys not interested to listen & not in providi...
Apr 27, 2019 by Surya Prakash Tiwari
I have a Dth connection with Airtel Dth and its a multi-connection. I asked the company on *th April **** to separate the connections. They told me it will take ** hours maximum but my connection was separated on ** April and another one on ** ...
Apr 26, 2019 by Shyam sunder bhasker
They have wrongly applied late recharge charges for Dth recharge without giving preterm and conditions. They just debit small charges from their end to book profits....
Apr 25, 2019 by Kailash thakur