- Harassing customer by giving false commitment Closed
I have an airtel Dth connection. I am not getting a signal and complained about it since **th May. Its a severe cyclone occurred here in Bhubaneswar on *rd May due to which it happened. I called them several times and also mailed them several times. Each time they assured me to resolve my issue. Every time their customer care executive told me to refer my case in priority and each time they promised me to solve it within ** hrs. But till date, they failed. It seems they don't have enough manpower but continue to make customers fool to resolve the issue at earliest. Had they told me the actual fact, I may arrange a local mechanic on my own to resolve my issue. Instead, they are just lying every time giving hopes only. If they fail to provide me with service in time why should they charge money for those lost days signals since **th May? Is not it illegal? If I resolve it by my side why they would not be responsible to pay that expenditure? Because being a customer I can not wait for more days as I have lost my trust in them. When we have no sufficient balance they immediately disconnect our signals then how can they claim the money for those lost signal days?
The manner, the attitude, the response, the service, all are the worst that I felt. I would never recommend anyone to be a customer of such irresponsible, unethical, unprofessional, liar company i.e airtel Dth.
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