Grofers
- Grofers worst experienced Open
Akash Panchal filed this complaint against Grofers on Sep 09, 2019
The below is the Mail sent to the GROFERS team.
Hello Team,
The order got delivered on time, but when the delivery guy opened the box,-
*. I have noticed the box contains the detergent powder messed in the box. When removed all the product, I noticed there was cut in the packet of rin detergent powder, so the box was filled with the detergent powder. I returned the detergent powder as it was damaged.
*. The delivery guy vanished in seconds before i was checking the product list.
*. All the product was messed with the detergent powder because there was cut in the packet.
*. Even there was cut in the packet of urad dal.
*. And the detergent powder went inside the ghee packet too.
*. The whole flooring was messed up with the detergent powder.
KINDLY REFUND MY WHOLE MONEY AS A COMPENSATION AND EXPERIENCE FACED BECAUSE OF THE GROFERS.
OR ELSE WILL FILE A COMPLAINT AGAINST THE GROFERS IN CONSUMER COURT AMD CONSUMER FORUM.
I raised my concern via chat but there i found no solution. I was informed to wait and it is almost an hour. Kindly refer the screenshot of it.
I called the customer service, Miss. Himanshi received my call, she told me her Senior Mr. Aditya will call me back in ** min, but no response from the team from more than one hour. STILL WAITING FOR CALL BACK. Kindly refer the screenshot of it.
Kindly find the photos of the mess delivered by GROFERS.
WHO IS GOING TO CLEAN THE FLOORING FULL OF DETERGENT POWDER
ARE WE SUPPOSE TO EAT THE DETERGENT POWDER POWDER.
I got a call from Mr. Chirag Rana from escalation team. He provided me with the * solutions.
*. Replacement of the whole order which will be done tomorrow.
*. Refund when all the product is returned.
And assured me if I select any of the solution, he will provide me *** grofers cashback.
But I am unsatisfied with the solutions provided by him and experience faced today.
I want while refund of the order. And won't return the product as I wasted my * hours cleaning each and every product and cleaning the flooring.
It was good to communicate with Mr. Chirag Rana. Now I'll escalate with the higher authorities and consumer forum and court.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Grofers
Resolved
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