- GOIBIBO Unprofessional conduct and No refund Closed
I have booked 2 hotels through Ibibo and the first one was under IBIBO satisfaction guarantee, The hotel wasn't clean at all and I was given dirty and torn off bedsheets and even after my complaint, it wasn't replaced. I lodged a complaint and also submitted the pictures to IBIBO and they did nothing but kept on calling me and asking me to adjust, finally one person said that he will provide me 1000 rs ibibo credit. I was asking for complete refund as per IBibo policy only and till date i didn't get anything, Not even the 1000rs ibibo credit.
Then my second booking turned to be even disastrous, When I was doing the booking, the hotel shown to me was less than 5km away from Imagica and I booked it and to my surprise when I reached to Imagica, there is no hotel there and the hotel was in Pune. I called Ibibo and they had no solution, they said they will call me and will give me another hotel, that day I was with my family with3 kids, one being only 7 months old and it was raining and nobody called us and finally after 1-2 hours I found a hotel for myself and paid the money myself.
Then I spoke to them about the refund and they said do u have a screenshot of this problem, I replied if I knew in advance why would I do it.
Post that I was talking for at least remaining 2 days refund and multiple people called me and did nothing and kept on blaming the hotel that they are not refunding. Finally last day I spoke to the hotel manager myself and he said he would do the refund for 1 day since only one day is left and he also told me had IBIBO people sent him a cancellation memo, he could have done the refund for 2 days. Even after talking to him on a concall with ibibo people, next morning I checked, Ibibo person still hadn't sent the cancellation memo and I had to call again to ensure that they send it because when I called the hotel manager again, he confirmed if he doesn't receive the memo before 12 noon, he wouldn't do the refund for last day as well. After my relentless follow up at least I was able to get 1day refund. After that Ibibo told me they can provide me 2000rs ibibo credit and like the first booking i got NOTHING.
My ask is that I should get the refund for one-day since that was clearly a lack of effort and a big mistake on ibibo's end and also I should be given ibibo credit as promised.
Are you brand?
Are you Lawyer?
Get refund or credit for your purchase
Sir/Madam we had booked an airline ticket on ibibo , PNR KKLFNE, Flight no. 6E248, dated 18/6/18. We are trying to cancel the same, for last one week, but are unable to do so on their application. As, this is causing, very big mental pressu...
Jun 15, 2018 by Ashish Mitra
Hi team, I've booked hotel room at gorakhpur using ibibo app.As per my plan i've booked accommodation for 2 days.My Booking refer No: HTLNB58YSR..Total tariff is 12390.Due to personal Emergency i've to rush back to native.So, We had a discus...
Feb 09, 2018 by Sollin Selvan P
I booked a shared cab from Delhi to Jaipur via ibibo app.The booking was confirmed and I reached the pickup location before time because I had a meeting scheduled in the evening so I was giving my best to be punctual. On reaching the spot I ca...
Dec 02, 2017 by sourav choudhary