- Goibibo NOT Refunding full amount due to flight got cancelled Open
I booked a flight from Surat via Bangalore to Pune as there is no direct flight. I booked ticket on *th April with PNR ZK*UXM and travel date was **th April. As the lockdown got extended my flight got cancelled. Airline is indigo. After that INdigo was refunding money in form of credit shell but later DGCA instructed the airlines to refund money in full for flights cancelled in lockdown. I asked indigo to refund money on **st April and got confirmation that money will be refunded within * weeks, After * weeks on following up with Indigo they told that money was refunded to Go Ibibo on **th April and i should check with Go Ibibo. But when i tried to contact goibibo (through which I made ticket) via customer care,email and their chat bot but nowhere they are responding. Their mail id is not working. I tried to contact them through Twitter and Facebook where they once replied that they will refund only credit shell as same was refunded by airlines. But when i countered that airline has refunded the complete amount in INR they are not replying since last * days. It seems that airline has refunded money to goibibo but Goibibo does not want to refund my money.
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Refund / Credit for purchase
"Thanks a lot, Voxya. The refund has been credited to my account together with an additional 5% amount as compensation."
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