Cleartrip
- Full refund not received Closed
Jithin Das filed this complaint against Cleartrip on Apr 17, 2019
I have booked a ticket on **th of March **** from Mumbai to Bangalore for two passengers on Cleartrip for an amount of Rs *****. The trip id is ************. However, the name I entered there was wrong and I immediately called the Cleartrip customer care for support. I was told to make a new booking on the same airline with the correct name and cancel the old ticket with the airline as well as Cleartrip and I would be getting the full refund amount. So I booked a new ticket with correct names within ** mins as I was advised by Cleartrip and cancelled the ticket with both the airline as well as with Cleartrip. Nevertheless, Cleartrip only refunded me Rs ****, that is less than half the money and as I checked with airlines and came to know that they have refunded the full amount to Cleartrip. Its been a month since this incident and the remaining amount of Rs **** is not been refunded yet, despite the meticulous attempts made through calls and e-mails to the customer support team. But they seem to be fraudulent and hesitant to refund the remaining money. Seeking your advice to solve this issue.
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Resolution Demanded:
Refund / Credit for purchase
Cleartrip
Resolved
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ZebPay
"I was struggling from last one month for refund. But when Voxya started social campaign, the CEO of Zebpay contacted me directly to refund the amount. Billion thanks!"
Rahul Parmar
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