- Frequent internet disconnections and very slow upload speed Open
I am facing frequent internet disconnections since Oct *, ****. When it does work the upload speeds are less than * Mbps going as low as *.** Mbps. I do WFH in a remote desktop session and remote desktop needs a stable upload speed as well. So basically internet was down **% of time since then. I complained and registered tickets on You Broadband several times but they just auto close the tickets without actually resolving the issue. One guy came on **/**/**** to inspect the issue and he told me to connect their modem directly. Fortunately the upload speed was less at that time even connecting directly(since it works **% of the time) else he would just said your router has a problem and closed the ticket. He took a photo of it and said the issue will be resolved next day. He asked for OTP for the ticket resolution. But it did not get fixed. I don't think anything happened at their side other than just closing the ticket.
I also upgraded my connection to a *** Mbps FUP based plan (that costs Rs ****) from a unlimited one thinking that the contention ratio would be lesser on a FUP based plan but that is not the case. I have lost a lot of hours and suffered mental stress because of You Broadband.
One more thing is that I cannot change my plan to a monthly subscription when they do advertise it on their site.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)"
Already all disconnection procedure completed on website and mobile app. Also confirmed by 'You Broadband ' Pune appellate officer 'Shahaji Dupade' As per official Refund policy, refund should be credited to my account within **-** days ...
Dec 03, 2022 by Ravi Mehta
No refund from YOU Broadband since * months after quiting with their service and putting complaint. ...
Sep 30, 2021 by Yogesh Shah
I am facing everyday internet issue where internet doesn't work from last one month. If we called service engineer they tell like it's maintenance is going on. I don't what maintenance they do everyday. As we are working from home due this net ...
Aug 11, 2021 by Vijay Thombre
I have been calling You broadband customer care since more than ** days regarding adding my power benefits which have not been added to the account since Nov ****. Every call is taken up by a new employee and doesn't have a clue of the existing...
May 28, 2021 by Suryakumari
I have planed of * months that started on ** April **** and finished at ** October ****, and after finishing day the modem i submitted and now till the date refund not recieved i have registered compliance every *-* weeks but no response from ...
Apr 13, 2021 by Raval harshil