Dhani freedom card
- Fraud transaction no support from Dhani Open
Rajvaibhav Parulekar filed this complaint against Dhani freedom card on May 24, 2022
hi
i am here by bringing to notice the fraud case where in my dhani card was hacked and was being misued, for fastag recharges. as soon as i found it it contacted Dhani support centre and addressed them the full story with the number of hacker. they advised me to change the password, and deactivate the card while beeing over the phone during the deactivation process. they confirmed that my card was deactivated , but while saying that there was another transaction happned even after the change in password. this raises question on the dhani support team because there are no other ways the transaction could happen if the card is deactivated. they were aware of this are asked me time to resolve the case. but without taking my inputs or investigating further they closed the case saying its because of my negligence. I am attaching the mail to understand the complete situation.
Hello Dhani,
I am very sad and tense while drafting this mail.
My name is Rajvaibhav Parulekar and I'm a.
dhani one freedom card user. Since **th april **** my dhani has been used by some hacker and he is continuously doing recharge of mobile and fastag.
here is the brief summary
My name: Rajvaibhav Parulekar
D.O.B **nd November ****
area pincode : ******
I have been using Dhani one freedom card from quite some time now and was very happy regarding its quick transaction and various offers . Lastly, I have used a Dhani card to do a transaction of ***** on **th march **** at ifb point porvorim goa.
This was the last debit transaction I have done till date.
On **th April **** I made payment of ***** via link to Mr Suresh , Dhani Executive, Vasco Da gama Goa **********. I am attaching the screenshot of their transaction in this email.
since **th april i m facing multiple transaction of fastag recharges and mobile recharges happening through my card.
I have reported this to customer care and I was advised to block and deactivate my card which I did instantly. My complaint number is ********. but even after doing this i am getting transaction messages of recharges even after my card is blocked. I have the number of the hacker too which I'm attaching with this email. to be very specific i am in touch with your executive
Ms. Pinky, Mr Roushan and Mr. Aditya. They know my case well and even experienced that the transaction happened while I was interacting with them. Mr Roushan advised me to uninstall the app and reinstall it and then change the alphanumeric password. which we did over a call but soon there was again a transaction during our call that was active.I can't understand how one can use the card if the card is blocked. it raises a big question on dhanis security policy.
I strongly advise you to look into this matter urgently as the hacker is still active and he is doing the transactions, rather if you could delete my account or make it inactive, please do it on an urgent basis .
please assure me i won't have to pay any amount in all this activity. Please call me urgently so that i can share more details to close this case urgently.
hacker number +** ***-******* claiming as Rahul Shukla
Hoping to get a quick solution
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Dhani freedom card
Resolved
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Air Asia
"As it was not possible to send a Legal Notice to Air Asia International, I followed the lawyer's advice to raise the dispute and got a refund from the bank. Thank you so much."
Parvathy M
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