PayTM
- Fraud On Paytm Open
Shivam Kumar filed this complaint against PayTM on May 03, 2020
I tagged twitter Paytm handle for flight refund as my flight was on ** May and AirAsia cancelled my flight. But instead of refunding me full amount, Paytm Just refunded me Rs** and deducted my whole money as cancellation charge. It created sense of urgency and Paytm Travel HelpDesk Number doesn't have any executive to attend call, so i decided tag Paytm on Twitter. As i tagged Paytm i also tagged PaytmCare and other handles of Paytm. Now i got message from @PaytmCare, i asked them to refund full amount and they said you need to have Rs.***** in your account to get full money. I added that as Paytm Customer Care was not available and i was worried if they later say that your request is closed. Hence i added Rs.***** in my account. After adding the money they asked for the OTP, the OTP mentioned by sharing the OTP i will give full access to User. I thought they will need it to process refund. Didn't know that without OTP money can be deducted. Once i shared OTP Rs.**** was transferred and they blocked me.
I would like to blame PayTm for this as they did mistake and they don't have any security measures for PayTm wallet.
First thing - Why do they have such feature through which they can link two account and transfer money without OTP
Second Thing - Why i don't have any option to mark that transaction as disputed transaction. As this feature is leading to many frauds daily.
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Resolution Demanded:
Refund / Credit for purchase
PayTM
Resolved
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