Hathway Broadband Internet
- Fraud offers promised Open
I have received a call from Hathway offer from customer service that they are providing webcam for free ( it was never mentioned free to use ) against payment of * months rental. I have done the payment for the same and received an email for the terms of the offer where it was mentioned that it is free to use and not free. There was a condition to pay INR ****/- in case the device is not returned in working condition. I have asked the customer care about the life of the device as I can not pay if it will not work after ** years. They refused to provide anything on this.
I had raised a complaint on this incorrect information and told them that I am not interested in the offer and refund of * month's payment after adjusting the validity date to * month. My complaint (********w******) was closed without any intimation. When I called the customer care I have got the response that if the ticket is closed then it cannot be reopened. A new ticket was raised for the same(********w******). Please let me know so I need to create a new ticket every time they close it without my knowledge.
Since this was wrongly communicated from Hathway that the product is free in place of free to use. I request to kindly refund me the amount for * months so that I'll continue doing monthly recharge and surrender it once the validity period is over.
Please find the relevant advertisement from Hathway in the attached file. Nowhere it is mentioned the offer as free to use or conditions apply.
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Refund / Credit for purchase
"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."
Hathway sent me a legal notice saying they will take action against me for not returning their modem. I had surrendered the service a year back. In this past year, I have had at least two telephonic conversations wherein I have requested them t...
Mar 19, 2020 by Ananya Chatterjee
I am using Hathway Broadband service. I had opted for the yearly package, of which i had paid ***** (aprox) advance amount for ** months package. Since * months, the service has been pathetic , and i am being harassed. Just once in these * ...
Feb 17, 2020 by Gagan Chopra
I have been experiencing NO CONNECTION issues since last * months. I have been raising requests with them almost every week and month. These guys close the ticket without any solutuon? The earlier request I raised today few minutes ago was clo...
Jan 24, 2020 by Rafi Khan
I have disconnected my Hathway broadband in Bangalore and shifted to Hyderabad. Even * months later, I'm still getting innumerable calls every single day to renew my account, to take a new connection. I'm fed up and cannot take it anymore....
Jan 17, 2020 by Suraj Valluri
I requested for new Hathway connection on January *th and the executive came took the money on **th January and on January **th they came and installed router and modem but didn't give connection to the internet port , after that next day I got...
Jan 16, 2020 by Kavyanth reddy