State Bank of India
- Fraud of rs. 25100 with sbi atm debit card. Open
Chittaranjan mandal filed this complaint against State Bank of India on Aug 31, 2018
dear sir,
my name is chittaranjan mandal and i am a resident of delhi. i am using sbi atm card and i have account in sbi branch sec-** rohini since the year ****.
i want to bring to your notice the complaint regarding the fraud of rs. ***** which took place with self on **th nov **** when the amount of rs ***** was withdrawn from the sbi atm saraswati vihar despite the atm card being with me all the time. this transaction was not authorized by me. i have been always careful and vigilant using sbi atm card. i certify that i have not used the card for online shopping. i didn't provide any otp to unknown person on call. (i have known about some cases where the amount was debited from card by providing otp to unknown persons)
on **th nov , i received the sms that an amount of ***** was debited from my account. that is when i came to know about the fraud.
i filed the complaint with s.h.o of police station rani bagh, delhi on **nd nov **** & filed the sop form with sbi branch sec-** rohini on ** nov **** with sbi bank, branch manager.
since then, it has been more than * months, this matter is yet to be resolved. many times i went to police station rani bagh and sbi branch sec-**, rohini to meet the branch manager regarding the resolution of this issue. i complained to nodal officer of sbi as well on **th march ****, however since then i have not received any reply from them also. (please find enclosed a copy of my complaint to nodal officer). i also complained to consumer court. for reference purpose i am mentioning that the reference no. of my complaint in consumer court is ******. i have not yet lost the hope, that is why i decided to bring this case to your notice.
i request your kind intervention in the resolution of this matter as soon as possible.
i have enclosed with this mail the pdf of all the relevant documents regarding my case. hoping for the earliest resolution of this issue.
regards,
chittaranjan mandal
ph no. **********/**********
a-**, sec-**, rohini, delhi ******.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
State Bank of India
Resolved
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