Make My Trip
- Fraud and deception Open
Recently I booked flight tickets online with MakeMyTrip from Kolhapur to Hyderabad. While booking, on make my trip it showed **kg baggage and *kg hand luggage. (Please see attached evidence). Once I made payment, the ticket showed *kg and **kg.
I called MakeMyTrip and they said they will verify with air India and let me know in ** hours. Then they called me and said I can carry ** kg and * kg. I asked to email me in writing. They sent me in writing (evidence attached). But when we went to the airport on **th February, I was shocked and panicked as the Air India staff denied the writing of MakeMyTrip. They refused to take the luggage. I felt cheated and harassed first by air India but air India staff explained its fault of MakeMyTrip. I faced enormous mental stress at that point as I didn’t know what to do. I called my family member and gave him the excess suitcases and organized it to be sent via travel on an urgent basis (evidence attached). I was charged Rs. **** as I had to get it the next day as I had the flight to Melbourne @ **:** am the same night. I spent another Rs. *** to retrieve my luggage but do not have the receipt as I used local rickshaw.
Apart from financial loss, I suffered more mental harassment and stress because of fraud and deception by MakeMyTrip. First, their website showed false ** kg and * kg. Secondly they lied by sending an email that it’s okay when it was not. It would have cost me Rs. ***** for around **kg excess by air India.
I kindly request you to relive my situation as to what would have gone with. I kindly request you to help me with this and to send the correct message to make my trip that they cannot continue with such fraud in future.
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Apology letter from company
Damages for loss and agony
"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."
REF BOOKING ID : NN************* & NN************* • Booking was created vide ** digit mobile no. ********** by my brother in law who is currently stationed in Slough, UK on my behalf. • As he is not able to reach MMT helpline from there ...
Jun 15, 2020 by Hari Hara Panigrahi
I have booked a flight from Delhi to Pune and Pune to Delhi from Make my trip for **th June to ** June for my entire family of ** PAX. I took the zero cancellation policy and specifically paid the ***** rupees for the policy. My total spent is ...
Jun 12, 2020 by Gaurava Singhal
I booked a flight for the *th of June, ****. The booking was made on the *nd of June. I then had to cancel the flight on the *th of June as I realised I would not be able to travel on the *th. Upon cancellation it was shown that a refund amount...
Jun 12, 2020 by Guru Prasad
I had done to payment for seats in flight a amount of *** got deducted from my account and payment maid to MMT but seat was not booked again i made a payment of *** to book another seat in flight.now MMT is saying they haven't got previous paym...
Jun 09, 2020 by Himanshu aman
I have been trying for a date change for my flight since a long time as it's in continuation of my previous journey which is cancelled through make my trip due to corona lockdown. Later I was told by someone called Anju that my dates are cha...
Jun 04, 2020 by Kalpesh joshi