- Food not delivered Open
I ordered food from behrou biryani and waited for delivery. At 9.52 pm it was suppoe to be delivered.. i chked the status and it says it was till beikg prepared so i contacted zomato chat support, the chst support tried to reach behrouz but coul not and asked me to keep aitinf for food. I waited for long and the i mysef contacted behrouz and landed mysef with thei customr care. They told m tht someome wil csll frm the store. After aout 30 min i got a call from behroiz lingampalli store and the person informed that they had a fire in the restaursnt hence they are not able to complete the order bd they will cancel it. I said ok.8328591350 is the number from whicj i got th call. The i contacted chat support to refund and i placed food order with diff restaurant which got delivered. After having my dinner when i contscted the chst support for refund again what i see is thst they have marked the staus of my previous order whicj i mde with behrouz as delivered snd they refused to refund. I want my refund and i want them to pay some amount for not understsnding th customer concern amd eventually telling th customer a lier. They not once tried to probe with their team instead they were adamant that the food has been delivered. Please help
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gold membership not working was applicable till 2020 contacted zomato several times but got no response from them. Wrote several mails as well, but unprofessional treatment and no response....
Mar 19, 2019 by Anandita Sood
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Mar 19, 2019 by Ravi Kumar
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Mar 19, 2019 by Nikki Devi