- Food not delivered and asking to pay cancelletion charges Closed
Posted on: Dec 06, 2018
Complaint filed against: Zomato
I ordered two Rye bread on the 22nd November. After I placed order on 22nd November, I got a call from ph no. +911246498850 at 10.28 am indicating that the order has been placed for two Rye bread.
I got another call from the same number at 10.32 am telling me that only one bread is available. I said alright please send only one bread.
I got another call at 11.12 am telling me that since the restaurant is not open and the order cannot be placed now hence your order is cancelled. She asked me to place order after 12.30.
As can see neither I was not unresponsive nor I had cancelled the order. It was cancelled by Zomato rep. I am now asked to pay Rs 199 for cancellation of the order. I approached them but in vain.Their approach is totally illegal.
Resolution Demanded: An apology letter from company official
Complaint filed by: Satyendra Dev Pradhan