- Food not delivered Closed
Ordered food for Rs *** paid on *rd March ****. Order number ***********. The delivery person on phone spoke to Swiggy customer care who told me they will send fresh food. After waiting for a while found that the order was marked as delivered. But I had not received the order. I contacted customer care on Twitter. Swiggy showed no compassion and didn't accept that they can't fulfil the order again. Nor did they show protectiveness in refunding the order cost. Instead kept saying they will give a coupon which I can use. That was insane. Cause I was hungry and was relying on Swiggy for food and the customer care was wasting time. Later when I realised I am not getting the food delivered I asked for a refund. After tens of messages and tweets, I got a partial refund. I want the rest of the amount refunded. Even if it was taken for faster deliveries, subscription or membership. The hassles I went through for waiting for food.
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Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Profit Aim Research
"It was very hard to get response from share advisory company but legal notice from Voxya made them to refund the full amount along with Rs.100,000 compensation!"
I ordered jalebi amd rabri on swiggy ... when i received my ordet rabri was missing in the order i call the customer care alot of times but they did not respond even wrote them mails ... i need my refund......
Dec 29, 2020 by Anshika Saini
Swiggy - Replicate order Closed
I placed an order in Swiggy for an amount of Rs. ***. The order got cancelled due to the delivery exceutive has slipped my food onway. The order was replicated by the Swiggy but this time with the bill maount of Rs. ***. I am totally frustrated...
Dec 28, 2020 by Shanmuga Dev
I ordered for a cake which is near to my house within a km, when I got the cake I found it fully melted inside the box n the cake was looking like salad so I contacted the customer service chat, starting a customer representative replied saying...
Dec 26, 2020 by Prashanth S
Swiggy - No refund initiated Closed
Amount of *** rupees was deducted from my account but order was not placed on **/**/****. Next day the transaction was complete and swiggy received the amount but the app showed no active refund status. I contacted swiggy thrice they said the r...
Dec 25, 2020 by Shermeen More
The swiggy guy was abusive and harsh and gave cuss words and was very rude n rough. We were only women in house and got terrified by this....
Dec 19, 2020 by deepa ganu