- Food not delivered Closed
Ordered food for Rs *** paid on *rd March ****. Order number ***********. The delivery person on phone spoke to Swiggy customer care who told me they will send fresh food. After waiting for a while found that the order was marked as delivered. But I had not received the order. I contacted customer care on Twitter. Swiggy showed no compassion and didn't accept that they can't fulfil the order again. Nor did they show protectiveness in refunding the order cost. Instead kept saying they will give a coupon which I can use. That was insane. Cause I was hungry and was relying on Swiggy for food and the customer care was wasting time. Later when I realised I am not getting the food delivered I asked for a refund. After tens of messages and tweets, I got a partial refund. I want the rest of the amount refunded. Even if it was taken for faster deliveries, subscription or membership. The hassles I went through for waiting for food.
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An apology letter from company official
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"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."
I had packaging n spillage issue with d food delivered to me also d bag in which food was packed was torn n damaged. After waiting for ** mins they delivered the me such kind of unsafe food with underage delivery boys one of them was wearing SW...
Jun 08, 2019 by Kokila
Out of * items orders, * item was missing. When complained there was no option of a refund. There was only option to reorder. Why would anyone wait for ** mins again to get the reorder delivered when it’s already past the meal time. It’s no...
Jun 02, 2019 by Anuradha
I have ordered food from Swiggy (Paya Nihari soup) on May ** and I received stale food with the completely spoiled piece and smell. I have raised a complaint in help desk of Swiggy app and requested for refund/credits. But till now there is no ...
Jun 02, 2019 by Rohit Kumar
Swiggy - Money not refunded Closed
On **th May I had order food for my child. Order id # ***********. I had placed the order at * pm and Swiggy simply cancelled the order at **:** pm. My child was starving badly and had to sleep without eating anything. Now it's more than ** day...
May 27, 2019 by Rakesh Shinde
Ordered mutton rassa fry. Delivered was only rassa (gravy) without mutton pieces. What's shown on swiggy app is different from what delivered. It's cheating. My question if you order chicken masala. Don't expect chicken pieces in it? Or swiggy ...
May 27, 2019 by Sachin