- Food not delivered Closed
Ordered food for Rs *** paid on *rd March ****. Order number ***********. The delivery person on phone spoke to Swiggy customer care who told me they will send fresh food. After waiting for a while found that the order was marked as delivered. But I had not received the order. I contacted customer care on Twitter. Swiggy showed no compassion and didn't accept that they can't fulfil the order again. Nor did they show protectiveness in refunding the order cost. Instead kept saying they will give a coupon which I can use. That was insane. Cause I was hungry and was relying on Swiggy for food and the customer care was wasting time. Later when I realised I am not getting the food delivered I asked for a refund. After tens of messages and tweets, I got a partial refund. I want the rest of the amount refunded. Even if it was taken for faster deliveries, subscription or membership. The hassles I went through for waiting for food.
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"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."
I had ordered * items on **th August, *:** PM on Swiggy, of which * items were Paneer Parantha and Matar Paneer Parantha. However, both the items were missing Paneer in it. The Swiggy team was absolutely dismissive in their chats and even a...
Aug 10, 2019 by Divyam Gupta
Swiggy - Refund not issued Closed
I made a transaction with swiggy on * july **** in yamunanagar for amount of Rs ****.Order id is ***********. I paid for the order online, money was deducted from my account using Google pay but swiggy declined the transaction , cancelled the ...
Aug 01, 2019 by Samridhi
I ordered from Swiggy on August *. Order value was deducted from my bank account and went to Swiggy but in stead of order confirmation my app shows a message saying "Pacman ate your money because of administrative rules". This failed order is n...
Aug 01, 2019 by Chandrayee Dey
**rs extra he declined the call.... I talked to customer support they tried to resolve but failed... After one hour my order was cancelled. ...
Jul 28, 2019 by Hasrat Aulakh
Hi, I have ordered from swiggy and then waited for my order which was suppose to deliver in **mins and not delivered even after *hr also after that I called to customer care and asked to transfer my call to supervisor amd supervisor denied to...
Jul 26, 2019 by Amritesh Srivastava