- Food item not delivered. Open
I made an order through Zomato from Shawarma Inc (Koramangala, Bangalore) on **th May **** at **:**pm.
A few minutes later I received notification that a valet has been assigned and has reached the restaurant while my order was still being prepared.
It went on for a while and when I checked the status, the delivery guy was some *km away from the restaurant and my food was still being prepared.
I called him and he said that the restaurant had closed and that he had contacted Zomato regarding it.
I found it to be okay and made another order (I did recieve that order)
I raised a concern with the chat support and I got a very delayed response while the waiting time was shown as * minute.
In the morning when I opened the app, I realized that Zomato has changed the status of my order to delivered and also marked a * star rating.
I try to contact the customer care again but they gave irrelevant replies and that a refund has been initiated.
And when I asked about it, they provided me with an order ID which wasn't even the one I had the issue with.
I haven't got a proper resolution from them other than the templates such as, "I hope the issue has been resolved."
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An apology letter from company official
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Get service/product replaced or fixed for free
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"I am very satisfied with voxya team. Voxya is doing great job for consumers. My complaint was resolved with top priority. Thanks once again voxya."
I ordered the food from Chullah Bhatti bangalore at *:** pm on * th Jun ****. I paid money also. Zomato was showing my order will be delivered by *:**pm. But till **:** pm it was not delivered, and then zomato was showing your ordered delivere...
Jun 05, 2019 by Anoob
Zomato - Zomato are cheaters Closed
First of all, Zomato did not deliver my order to the address I updated, then I get a call that they cannot deliver as it is * km away. When I cancel the order they have the cheek to advise me that a cancellation fee is applicable. This kind of ...
Jun 02, 2019 by Carlton Fernandes
Zomato - Order not delivered Closed
I placed an order on * June **** at **:** a.m. from Biryani Bhaijaan, Gurgaon. The order was accepted and then ** minutes later I was informed that my order will not be delivered. Zomato is cheating its customers....
Jun 01, 2019 by Shantanu Gupta
My order was flagged as delivered in the app, but the delivery guy did not actually deliver my food. When I took this issue to the customer care, they are refusing to my concern for * days....
May 31, 2019 by Harish
The delivery boy denied to deliver the food. And was missbehaving on call. He reached approx near my location and then when I instructed him about my exact location he denied to came there and missbehaved. Then he left and marked my order 'del...
May 30, 2019 by Anurag Sinha