Goibibo
- Flight ticket refund from a non operational route Open
Avanika Patel filed this complaint against Goibibo on May 21, 2020
I booked a flight from DOH-BOM in a newly announced flight of Go Air using Goibibo for **rd March **** flight. Following to the announcement and booking, please note that Go Air has never started service to DOH as Go Air decided not to start this flight. I have been following up with Goibibo for more than * months now. Meanwhile, I also asked Go Air about the status and received airline response for * times confirming that they have processed the full refund of my ticket and Goibibo should pay me my refund amount. I have provided email evidences to Goibibo for more than ** times but Goibibo has not provided refund till date. They do not even provide email address to officially complain. Goibibo is not picking up phones and their chat support is based on artificial intelligence only and no customer care executive is responding to any requests. Kindly look into my complaint and ask Goibibo to process my full refund at earliest.
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Resolution Demanded:
Refund / Credit for purchase
Goibibo
Resolved
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