- Flight ticket cancelled by airline but travel agency fif the refund the amount reversed by Indigo Offered Resolution
I have booked ticket for travel date **-April-**** but airline has cancelled the flight due to COVID-** restrictions. I have contacted airlines Indigo and requested to refund my credit shell amount back to my account.They have agreed and initiated refund on **-April ****. I have got confirmation mail from Indigo that refund amount to travel agent Yatra and they asked me to conatct travel agent to get back the refund. Now, am trying to contact yatra support thru mail from last ** days. but no proper response from team. I am not getting any info regarding refund initiated by Indigo. But indigo confirmed money is with Agent account. Please help as its a huge amount at this point of time. Its my first flight booking experience.
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