- Flight check in missed by 10 minutes Closed
For a flight at 6.10 am on September 10, 2018, I reached the airport at 5.20 am but due to airport procedures it took me more than 5 minutes to reach the check-in counter. Due to armed forces discount used for the ticket, I wasn't allowed web check-in or the automated check-in at the airport. The person at the counter took good time to tell me that I'm 10 minutes late, and can't get in the flight. I tried to reason with her but they told me to go to the reservation counter. I still had 30 minutes for the flight but they didn't allow me to get in anyhow. I had paid around ₹3200 for the ticket and the person at reservation counter told me to pay ₹6500 more to get in the next flight (which would take more than double time than my original flight). I checked online and booked a fresh ticket for an evening flight at ₹4400. As for the original ticket, I will only get a refund of taxes which is around ₹500.
This is highly irresponsible of the Indigo airlines since their procedures didn't allow me a web check-in. They could check my ID's at the airport after the check-in. On top of that, they didn't help me with a cost effective option. (Later, I got to know that they allowed other people a ticket for next flight for ₹1000 only. They didn't even mention that option to me.)
Are you brand?
Are you Lawyer?
Get refund or credit for your purchase
We have booked a flight from Hyderabad to Mumbai on Indigo airlines flight on 20 April 2019. One no SY4JCB for 3 members were late for 2 minutes for check-in. We begged the manager for 10 minutes he didn't respond and he asked us to come for th...
Apr 21, 2019 by Ramachandra Reddy
I am deeply saddened and in pain and anger to bring to your notice the issue of theft from my checked-in luggage from Kochi to Male Indigo flight No 6E-412 (attachment enclosed). I along with my friend Vivek Krishnan were travelling to Bengalur...
Apr 09, 2019 by Raghuram Reddy
Date: 25/03/2019 Flight: 6E – 471/309 (Jaipur – Hyderabad – Goa ) | PNR – TMG4TX Rate : 8788.00 | PNR - TMG4TX Amount Paid Again: 10,300.00 Flight no: 6E – 471/309 date: 25/03/2019, departure time 16:40 from Jaipur to Goa I re...
Mar 28, 2019 by Mohammed ashraf
I have booked a flight with my PNR LLZ56H from Jaipur to Ahmedabad on 11 March 2019 where I have done my web check in my flight and I am having my seat no. I reached about 0714 hrs where my departure was at 0755 hrs. I have my brother with me a...
Mar 11, 2019 by Geetaverma
This is the height of limit. Rules apart and I am very well aware. On the counter, I was immediately asked for 4kg excess payment I was willing for 2 kgs she clearly said I am asking for 4 kgs for check-in baggage, not the handbag. The agent go...
Mar 08, 2019 by Farhan Mohamed