- Faulty product Open
Dear Sir/ Madam,
This is to bring to your kind notice that I had purchased iPhone SE **GB in gold color with Suborder Id:*********** dated **-May-**** of amount Rs ***** from your firm for a consideration of Rs. ***** paid by credit card ****-XXXXXXXX-*** * of HDFC Bank dated **-May-**** from Snapdeal.com.
I have received your product on *-June-****. The product was received in damaged condition(screen damaged) after that I raised complaint immediately on *-June-**** that I received a damaged item. After that reverse pickup is arranged by Snapdeal through JV Express under Tracking number:- SD******** on *-June-****. After that every day my reverse pickup is re-scheduled by snapdeal finally on *-June-**** Courier boy come to my place and picked up the damaged product but unfortunately, he came back after *-* hours and returned my product back and said we cannot pick your parcel because it is damaged.(Damaged is mentioned on their slip to pick up). I gave the parcel to them in less broken condition but they returned me it is very bad, totally damaged condition( I have images of before and after returning), then I asked them what you did with it the courier boy said that our Manager checked the mobile by opening it.(As per rules they haven’t authority to open it). Then my pickup is canceled by JV express and snapdeal said me to send the product manually. Then I sent the product to snapdeal by OnDot Courier(attached) on **-June-**** which is delivered to snapdeal on **-June-****. After that I am continuously calling snapdeal every CS provided wrong information to me i.e. your refund is initiated wait for **hrs, your product not received, you don’t want to return your product and many more. After all, I received a call on **-June-**** that “we are closing your case because we found a discrepancy in your case. We are not going to provide a refund for your item” and they have still the damaged item and said we can't provide any solution to you.
As per your return policy of * days ( Trust Pay policy ) if we have received a damaged/defective item or an item that does not comply with the specifications as per your original order you will provide a full refund.
As now you are saying we can’t process your refund/replacement.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"The Legal Notice is a very efficient tool to make large organizations listen to your complaint and respond sensibly. I have received a full refund for my order."
Snapdeal - No Refund Closed
I returned * Copper glasses on *th April, ****.Because I ordered * Brass glasses. Glasses were returned in the same package as it was delivered. Package was picked up by Snapdeal agent named Ravi. I told Ravi the package contained * glasses. On...
Apr 19, 2021 by Somnath Chatterjee
I booked liberty casual shoe order ID*********** dated **/*/****white colour size*no, but I received liberty shoe blue colour and size **no, company assured me twise but delevery boy not pick the material due to miss match order , so pls help m...
Apr 19, 2021 by Sanjit Rana
We are sorry to inform you that on **/**/****, SanDisk Pen Drive was received, whose order was no.There is *********** which we paid Rs. **** but is not supporting on connecting to USB which means product fault. We immediately filed a return ...
Feb 21, 2021 by ASHWIN D FULEY
I ordered walnut from snapdeal by paying online at the time of checkout, but they didn't deliver the product and on their app it is showing that the product is already delivered. I raised this issue with Snapdeal customer care but it's been one...
Dec 25, 2020 by Janardan Singh
Sunil Kumar, Ward no. *, village Seri,PO & Teh.Nadaun, Distt. Hamirpur (Himachal Pradesh) pin code ******. Ka rahne bala hu. Snapdeal se **/**/**** ke mobile order Diya (model no.Micromax YU Yutopia ****)or ** /**/****, ke Mila par product thee...
Nov 09, 2020 by Sunil Kumar