Ferns and Petals
- Faulty product sent Open
Nivi K filed this complaint against Ferns and Petals on Aug 04, 2020
I live in India. I ordered an online rakhi to be sent to my brother in Singapore. The order was received on **st evening. As Rakshabandhan was on *rd my brother opened the package on *rd. He found that the bracelet rakhi i hooked is faulty as the clasp is not working. When i raised complaints, Ferns and Petals denies any help stating ** hour window is closed. I just requested them to check the photo i uploaded and tell me how the clasp is supposed to work. Most gift sites like Amazon amd others give a weeks time for complaints. There is no where on the site of Ferns and Petals stating clearly that complaints are taken only within ** hours. This is absolute cheating of our hard earned money.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Ferns and Petals
Resolved
Frustrated? File a Complaint
Travolook
"Because of you guys I received my hard earned money. Thanks a lot Voxya team for helping me in getting a refund from Travolook."
Nasir Karim
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