Amazon
- Faulty Product Delivered NOW No Pick up and Refund Closed
Ramandeep Singh filed this complaint against Amazon on Nov 16, 2022
HI , I HAVE PURCHASED Dell UltraSharp ** USB-C Hub Monitor WITH MODEL NO : U****HE ON **TH OCT **** WITH MY AXIS BANK CREDIT CARD OF VALUE ***** . IT WAS DELIVERED ON *TH NOV ****. WHEN I TESTED IT THE MONITER WAS FAULTY WITH BIG BLACK DOT ON RIGHT SIDE MIDDLE GOING THROUGH LEFT WITH RED LINES. I ORDERED REPLACEMENT SAME DAY IT WAS APPROVED. WHEN DELIVERY BOY CAME ON MY DOOR WITH REPLACEMENT SCREEN, HE DENIED TO DELIVER IT SAYING "THERE IS VERIFICATION SHOWING ON THE PHONE, SO HE WILL NOT PICK UP FAULTY SCREEN AND DELIVER NEW ONE" , SO I CALLED CUSTOMER CARE AT THAT VERY INSTANT AND THEY TOLD DELIVERY BOY THAT "TRY TO DELIVER IT IN NEXT ** HOURS AND PICK UP OLD ONE". SO I WAITED ** HOURS , NEXT DAY NO ONE SHOWS UP AND I CALLED CUSTOMER CARE AGAIN AND THEY SAID IT IS NOT POSSIBLE TO PUT UP REPLACEMENT REQUEST AGAIN SO IT WILL BE REFUNDED IN COUPLE OF HOURS. SO I AGREED AND SAID THAT PLEASE DO THAT AND INITIATE REFUND AND ALSO SEND ME EMAIL. AGAIN THERE WAS NO REFUND AND I HAD TO CALL CUSTOMER CARE AGAIN IN NEXT DAY , NOW THEY SUGGESTED THEY WILL PICK UP FAULTY PRODUCT (MONITER) AND ISSUE REFUND, BUT THAT ALSO DIDN'T HAPPENED , NOW I CALLED CUSTOMER CARE MANY TIMES SO THAT THEY CAN PICK UP FAULTY PRODUCT AND INITIATE REFUND, BUT EVERYTIME THEY PROMISE AND DO NOTHING, MY MONEY IS HANGING IN BETWEEN WITH FAULTY MONITER PACKED UP IN MY HOME. PLEASE HELP ME .
THANKS, RAMANDEEP SINGH
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Amazon
Resolved
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OntheShop
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Debalina Ghosh
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