- Faulty mobile received Closed
I upgraded my phone from Redmi *S to Redmi Note * Pro (** GB, * GB RAM) on **.**.****. Ever since I have been facing severe issues with mobile calling (incoming/outgoing) and text messages. I am unable to receive or make calls when in house/office or market places, which was not the case with my previous handset. There has been no change in my network operator or any change in the apps which are installed in my handset. Also, my husband who is still using Redmi *S is able to receive/make calls and use mobile data while being at the same location with the same network operator SIM. Contrary to this, I am not able to make/receive calls or use mobile data making me completely handicapped. Further, it has just been a month or so and I am facing issues with battery backup. All this is shocking since the model is supposed to be a premium one with **** mAh battery.
Consumer Rights Act / Sale of Goods Act **** makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. As they are in breach of contract I am entitled to have the phone [replaced or refunded]. Please help me in arrange for a pickup and a replacement of set for the intermediate period.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
"My complaint was resolved quickly within 30 days. Voxya thanks a lot, my matter has been solved yesterday. So, I am highly thankful to you."
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