Dell India Private Limited
- Faulty laptop received Open
MALIK SHADAB filed this complaint against Dell India Private Limited on Dec 24, 2018
Hello Sir, Sir, I was bought a Dell Inspiron Laptop **** in the month of January this year. From the very first month, it shows the freezing problem means laptop need force restart for operating the laptop. I complain about this problem many times to the dell company and they take online access to more than * hours many a time and they tell at last that the laptop is now working properly and the problem is now resolved. And sir after this the problem is not yet resolved and during this time I lost my work data because of the freezing problem because during freezing condition any key not work and we have force restart the laptop. Sir, I am a research scholar student sir and I need the laptop the most. They called me many times and take online access which in result loss of time for me. I got frustrated with this procedure because they unable to find any solution from the previous * half month but they didn't find any solution for this. Maximum times the laptop uses ***% disk without using any app in this and the end result of this is system perform too slow and hanging and sound problem. I called them many times but no solution, I told them either replace the laptop or provide me with any other laptop so that in parallel I can do my work while you taking online access of the same or tell me an exact time when the fault will be resolved. This laptop is manufactured faulty but they don't listen to me. And in the last month, they said me to deposit the laptop in service centre and I do the same what they ask me to do and kept my laptop for * days. And they again said to me the problem is now resolved and sir but it is not sir and I have facing the same problem as earlier for sound, freezing and speed. Please help me, sir. I already lost many data of my research work during its freezing. They stop responding me now sir. My laptop also has premium warranty in which they serve the customer by visiting their place but they don’t even visit my place to solve my problem. Me roaming here and there to resolve the problem And I got frustrated while using this laptop. And this laptop is cost around *****rs which is too much for a middle-class people. And now they stop replying me. Please help me, sir, please.
Thank You
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Dell India Private Limited
Resolved
Frustrated? File a Complaint
Goibibo
"Thanks to Voxya, Goibibo responded and initiated a refund. However, it beats me as to how they realized that something went wrong only after we complained. More power to Voxya."
Kannan Vanangamudi
Related Complaints
I am having dell laptop with service tag no-DLPDSC*. It is having issue with webcam, USB ports and keyboard for last ** year since April ****. Having Premium support warranty and nearly ** times remote diagnosis carried out by dell tech support...
Mar 18, 2021 by Gagandeep Singh
Dell India Private Limited - Transaction sucessfull but order not reflecting merchant not responding Closed
i have made a dell purchase on * august *.**pm worth *****.** in dell website through online banking transaction was sucessfull and the page got error after redirecting to dell website,bank conformed that payment was sucessfull but dell has no...
Aug 11, 2020 by jayashree
I buy a dell laptop on ** July after I give payment now dell customer service not support me I call almost ** times every time they transfer call and say to wait I wait more then hours and they disconnect call ,I wasted my almost ** hours and I...
Jul 27, 2020 by Rishabh
Dell India Private Limited - My Laptop Components Stolen Closed
I went to dell store to fix my laptop issue and that bastard instead of fixing it ruined my expensive laptop and now that shopkeeper is talking nonsense. ********** That store ruined my laptop and belonging to a middle class family I can n...
Feb 28, 2020 by Rishi Raj
Dell India Private Limited - Ridiculous After Sales Service by Dell Tech Support Closed
Since last three months they have replaced all the major parts of the laptop and still they haven't fixed the issue yet. As the unit is already under warranty I demanded a Whole Unit Replacement according to Dell's Terms and Conditions as they'...
Feb 14, 2020 by Arkesh Patnaik