Dell India Private Limited
- Faulty Laptop Dell Xps 9370 Open
Anirudh gupta filed this complaint against Dell India Private Limited on Sep 30, 2019
I have purchased XPS **** ** months back invested a Lac Rs in one the premium range laptop of DELL. Within * months I faced a problem with my speaker and after technical support, it got sorted. But after * months again I faced a problem of the complete shutdown, leads to change of Motherboard by the dell representative. Now after the motherboard changed, I am facing the freeze problem. The support which I am getting from the customer care team is really bad. Every day I am investing an hour in talking to them. Even after talking to them they say that they will close my case if I don't submit my laptop to the service station and asking for a spare laptop for use meanwhile they have the custody of my laptop they say they don't have such policy. Slowly- Slowly they are changing every part in my laptop. It's really frustrating that from day * I am facing the problem with my laptop. My product is still under warranty.
I don't have trust anymore in Dell India. My money should be refunded
Dell Service Tag: **DPPQ* [Case Number : ********/Service Request: *********]
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Dell India Private Limited
Resolved
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