Flipkart
- False Insurance Claim from Flipkat and Product Damaged By Jeeves Open
Anshit Panwar filed this complaint against Flipkart on Sep 12, 2019
I purchased Asus Zenfone Max pro M* from Flipkart on * Jan ****, Phone was working fine till Aug **** suddenly earpiece stopped working there was a volume problem and some software issue. When i baught my phone there was a Flipkart Complete Mobile Protection plan purchased together, according to that plan all the damage including screen damage was covered in that plan. I called Flipkart to claim that insurance regarding earpiece and software issue. They told me to contact Jeeves "Jeeves is a insurance partner of flipkart" i contacted them, after telling them my problem they asked me to pack my phone and told me that they will send a courier partner to pick that up. Insurance company Jeeves told me that they will repair the issue within a week. They picked the phone on * Aug ****. Now the real problem start they resend the phone after repair on ** Aug ****, When i opened the package i saw ear peace filter was torn it looked like blade was used and now when i saw the lower part of the phone near headphone jack the body was broken after few days back panel came out. After that day i am continuously calling Jeeves and flipkart they keep on scheduling time for repair on **-**-**** Jeeves again took my phone for repair and after taking the phone again they replied to me that this phone is not being damaged by them and they will only do software related issue.
I feel like cheated, My phone is worse than it used to be, Flipkart is giving false claim that they will solve the issue buts its been more than a month and nothing has been done yet.
I want to add one more fraudulent activity by jeeves they tried to open my Phonepe account on ** aug an otp was generated which i have as a proof.
Jeeves is a fraud company and flipkart is not taking any action and supporting them.
I want my phone in Mint condition.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Flipkart
Resolved
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