- False Information of waterproof on Samsung and looting customers at the time of Covid 19 Pandemic Open
I had bought a Samsung A*+ smartphone from amazon.in on **** with MRP of Rs.**,***/- The smartphone was bought considering the statement by Samsung that it was IP** Waterproof, i.e it can stay upto *.*m depth under water for ** min. * week before, after * year and * months, the phone was just spilled over by water and after sometime, the display of the smartphone got damaged. When I went to the Local Samsung service centre, near my home at Chalakudy, Thrissur, Kerala, India; they charged me Rs.****/- for the repair by giving false statements and I had to give the smartphone for diagnosing * times hearing the word of Customer service representative, which clearly states the inefficiency of Samsung Service Centre and Customer Service representative too. This is unbearable to me at this situation of Covid ** pandemic. I approached Samsung India for the same over email and also emailed CEO of Samsung India which was given in their website. Customer Service representative (Yasmeen,
Sr.Executive, Customer Experience,
Samsung India Electronics Pvt.Ltd,
Desk Phone: ***-********- Extn: *****,
Email ID : email@example.com) finally contacted me regarding this and told me that they are not ready to repair the device free of cost as it is out of warranty. This is a pathetic situation I am facing right now. I am not having a smartphone at this moment which is even utmost important for almost every family at this Covid ** Pandemic. Samsung, being such a prominent brand is doing in justice to its customers and mis leading the customers with false informations throughout their products and also trying to loot the customers at this Covid ** pandemic. Hereby then, I planned to go forward with the Consumer Forum in-order to get Justice.
Are you brand?
Are you Lawyer?
Replace / Fix problem
"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."
I hav purchased SAMSUNG A** (SM- A***F) but this phone shocked me when i saw its Network capability is very slow compared to a chinese brand like MI REALME POCO etc...Updated my phone before *days..i thought it wil be resolved and i wil get be...
Apr 25, 2021 by Bhabani Acharya
I ran the recommended upgrade on my phone which we have received from samsung. But phone stuck in bootloop after it. I taken it to service center and they are saying montherboard is damaged. They are saying we daily get this type of issues eve...
Apr 20, 2021 by sachin kumar
I have brought the Samsung refrigerator on ** Jan **** after * year lower part cooling problem occur. I have requested for service request to the Samsung service centre. They are changing all parts of the fridge one by one and charging the amou...
Apr 16, 2021 by Akshit Detroja
Phone will be legged and becomes very hot while using and not answering call properly.And don't make conference call....
Apr 16, 2021 by Chanderpal
I have bought samsung S** ultra mobile phone * months ago, now phone screen blackout suddenly. I have visited nearest authorized sansung service centre in sadar bazaar jhansi and deposited the phone. After lapsing of almost * days, no fruitful...
Apr 15, 2021 by Chinmoy Ghosh