- Fake product received Open
I ordered Apple iPhone x ***gb through letsmart.com on * October ****
I had a word with their executive and they assured me that the product is ***% genuine
And they also messaged me on Whatsapp
First I made a payment of rs *** via paytm
Then after *-* days ** October **** I received the package via delhivery couriers
And I paid RS ***** to the guy then when I opened the package it was a fake iPhone * which runs on Android
I immediately made a call to the letsmart told them about the product and also told them that I want to return this product and get refund immediately
To which they replied that I have to write an email on the same address which I received at the time to booking and refund will take up to ** days
Somehow I agreed on that and did the same
I kept calling them after *-* days and they gave me the date ** Oct ****
On this date. I will receive the money when I contacted on **th they didn't receive my call and one executive blocked me on Whatsapp ....I tried calling their * numbers but none responded and didn't even reply on WhatsApp ....I write a mail again , texted them , WhatsApp them but no response
Now on Monday ** Oct they told me that I will receive the on Friday ** Oct but today also I didn't get the money
I messaged them on WhatsApp told about my situation that I have to pay medical bills but none of them seems to care
I don't want to lose my money because its my hard earned money
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."