Montblanc India Retail Private Limited
- Fake Montblanc pens Closed
Hridesh Kedia filed this complaint against Montblanc India Retail Private Limited on Jun 18, 2020
I wanted to order a Montblanc pen as a birthday gift for my wife. I came across the website http://montblancindia.co/ on May *nd and thought it is a genuine Montblanc website. I was quickly contacted by someone from the company over a phone call, and whatsapp, and they promised me the pen I wanted: a Meisterstück Le Petit Prince Classique Fountain Pen. They were offering a **% discount and asked me to pay the amount immediately since the discount would expire. I paid the amount on May *nd, as I wanted to ensure the pen would be delivered in time for my wife's birthday. I was promised delivery of the pen with an engraving, before my wife's birthday which was in less than * weeks.
I received a fake used pen on May **st, which had an imitation of the Montblanc logo, had scratch marks on the nib, and ink droplets in its refill. I still assumed this was a mistake due to the ongoing lockdown, and complained to them for a replacement. They said they were out of the pen I had ordered, and promised to deliver two other genuine Montblanc limited edition pens instead. After many delays and persistent phoen calls, and arguments with the courier company, they delivered two more fake Montblanc pens on June **.
I realized they were fake on June **th when I went to a boutique store that sells real Montblanc pens. I contacted the company, and they then said that their website mentions that they sell "mirror copies" of Montblanc. Their website is since not accessible. Their customer service person said she would send me a screenshot and a link to where the website says that it sells "mirror copies" of Montblanc pens. She never did. On googling I found a news article which mentions their website as a fraud website: https://www.thehindu.com/news/cities/mumbai/fake-websites-offer-lockdown-discounts-on-mont-blanc-pens/article********.ece
I have asked them for a complete refund, and a return of their fake pens, but they are unwilling to admit their fraud and return my money.
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Resolution Demanded:
Refund / Credit for purchase
Montblanc India Retail Private Limited
Resolved
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