- Failure to deliver consignment at the port of disembarkation Open
My wife and I traveled through Indigo Airlines- Indore- Delhi-Doha on **th December ****.
At the point of Origin, we handed * consignments to Indigo Employee Mr. Abhishek at the Indore Airport Indigo Checkin Counter
Subsequently Indigo provided us with * luggage acknowledgment tags
However, when we landed at Hamad Airport DOHA, we received only * out of the * consignments that we handed over to Indigo Staff at Indore. Our bag containing Medicines, winter clothing, precious health-related herbs & vegetables was not delivered to us at the point of termination
Surprisingly One of the Indigo " Ground Force" staff reached us on our Delhi-Doha flight seat & checked on how many pieces of luggage we handed over to Indigo at the point of origin. He also checked our luggage tags & left us assuring that everything was okay. But now we have reasons to suspect that this Indigo staff has something to do with our undelivered consignment. In this regard, we have lodged a complaint with the relevant authority at HIA DOHA.
Indigo Airlines accepted our baggage to be carried by them & to be delivered to us at the port of disembarkation. As custodians of our consignment, Indigo failed in their duty to deliver our consignment at the port of disembarkation constituting a case of deficiency of service resulting from in that we are forced to skip life-saving medicines, suffer without winter clothing & undergo mental trauma & torture
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Damages for loss and agony
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