Goibibo
- Faced mental stress and financial loss Open
SHUBHAM SHARMA filed this complaint against Goibibo on Jun 17, 2019
This mail is regarding serious trouble which me and my mother has to face. My brother is in hospital in Mumbai and my mother is travelling there tonight for his operation from Delhi.
So we decided to take Goibibo cab service to reach Delhi airport. Cab driver was supposed to start the trip at ** pm today but he did not reached till *.** pm , if Goibibo was not able to provide the cab they should have not taken request only at the first place (how can they take somebody time casually) now if my mother miss the flight today she will not be able to see my brother also i have to take office leave today just to call goibibo people again and again and they are not providing me correct information.
If my mother miss the flight today which should not happen - Goibibo should provide them alternate flight + i want full refund for the taxi and trouble which i faced.I am old goibibo customer and i trusted them but this mistake is not acceptable at all.
I expect very immediate resolution to my problem otherwise i have take some legal action against this on consumer complaint forum or may be i have hire a lawyer.
NOTE - This is not driver's mistake Goibibo should take full responsibility.
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Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Goibibo
Resolved
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