Ola Cabs
- Extra charges levied without informing customer in advance Closed
G S D BABU filed this complaint against Ola Cabs on May 11, 2019
The reference number for the CRN**********. I had engaged ola cab from the airport to my residence on **th May ****. I had chosen the airport package. While booking the cab Ola mentioned that the fare for the airport package would be Rs.*** with advance booking charges of Rs.***. However, on completion of the trip, they have added airport hub charges of Rs.** which was not informed to me in advance before the trip. The company i.e. Ola has surreptitiously charged extra Rs.** without informing the customer which is equivalent to cheating the customer. When I asked Ola customer services for the reversal of Rs.** they admitted that they did not inform me in advance but they refused to reverse the amount. Ola has been charging customers extra and fleecing them. I am sure that they have been charging extra for many of my trips. I have been using Ola for many years but found out now only that the company is charging extra without informing customers in advance. I am also raising a formal complaint if the amount is not credited. Further, if the amount is not credited, I will stop using Ola forever.
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Resolution Demanded:
Refund / Credit for purchase
Ola Cabs
Resolved
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Y Axis Overseas
"My complaint is resolved. I am truly satisfied by Voxya team ....and I received my refund ...thank you Voxya team! "
Shrishthi
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