Hdfc Bank
- Extortion in name of collection from bank Open
Kushagra Singhal filed this complaint against Hdfc Bank on Nov 10, 2020
Dear Sir / Mam
We have classic banking accounts with HDFC Bank. On insistence of our personal banker, we have applied for HDFC Business Regalia credit card. We have *** % payment history record over ** years and our payment are not delayed even a single day. We have used credit card and we requested some additional charges levied in our account to be waived off in Feb ** (please refer to trailing emails). We unfortunately received no reply from your end. Then our limits were enhanced and we were supposed to receive new credit card, however due to errors in your records about our address, it took three months for new card to be received by us. During that time also, interest kept on accruing and we still not received any response from your end despite many reminders. Then due to covid and some financial stress in family (mother was getting operated for very serious condition), we applied for moratorium and hence no payments till Aug. In the meantime we kept writing to you in the hope of getting any response, however we still did not receive any thing from your end.
Then in September we were bombarded with collection calls from a number of recovery agencies as if we have done a serious fraud. These agencies have no respect for customers, hence our personal details are leaked to these people WITHOUT our consent. THIS IS AGAIN A VERY SERIOUS ISSUE. They are misusing it as per their convenience as we are getting number of calls from SPAM numbers. This is COMPLETE BREACH OF TRUST between customer and banker. We never imagined that our sensitive information can be leaked out to people who behave no less than goons, resorting to all sorts of tactics to achieve their targets.
We have attached few of call recordings for your reference. Then again last week, two guys came unannounced to our home. They were not having any proper id and I have attached their visiting card. I was away and my father who is cancer patient got a shock in manner they were speaking to him, He is still unable to recover from that. There was hand written no. mentioned on card - ********** - of -Neeraj mitra (from HDFC Vikaspuri branch) and guy asked my father to contact him immediately. Then my mother who is also suffering from various ailments came and guys who are apparently not from HDFC talked to her very rudely as well.
I made payments of Rs ***** on **th Oct to credit card ending in ****, Rs ***** on ** Oct submitted in bank account ending ****(which is still on hold), and Rs ***** today to insta loan account ending in ****. Today I got call from ********** from a lady stating that the amount on hold will be released after we make payment but no such thing happened, and then no response from that number.
Our humble request to convert outstanding balance into EMI as committed to us has still not taken place, interests waivers have not been given as per guidelines issued by RBI, instead we are coerced into making full payments along with interest immediately. We are still continuosly harassed and followed by unauthorised persons to make full payments
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Hdfc Bank
Resolved
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