Myntra
- Exchange products were not delivered Open
Darshika M filed this complaint against Myntra on Nov 25, 2019
I ordered * products from Myntra online shop. Due to fit issue i created an exchange request. In few days Myntra delivery executive came to my place for picking up the product. As per exchange policy, the delivery agent should have provided the new products on the same day when he is picking up the old product. But the delivery person did not give me the new product, so i told him it's an exchange request for which he mentioned first it will reach the warehouse, they will do a quality check and later i will be receiving the new product. So i gave the products to him. I did not get any email or sms confirmation mentioning the product was picked up. Few days went by and since i was not getting the exchange products i created a case with Myntra. It's been ** days now and the team did nothing to resolve the issue. I even requested for a refund since they are not ready to give the exchange products which was also declined. * days back i called their team and i spoke to one of the escalation manager who told that they can not do anything and told me that the logistics team confirmed them they haven't picked up the old products. After fighting with the team, the escalation manager provided me the delivery persons number. I called the delivery agent and he confirmed that the * products were picked up from my place. He also told me that for him it was mentioned as return request, not as exchange and so he picked up the products. If the delivery agent confirms me that he was the one who took the product, then why Myntra is telling me that the logistics team has confirmed them that they did not pick up the product. I have lost ****rs worth products and Myntra is not ready to provide me the refund. Myntras response for this issue was just a sorry. They told me they can't help me out, wherein the mistake was theirs.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Myntra
Resolved
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"Great Work by Voxya. I was waiting for a refund for 1.5 years. But after using Voxya, I received my refund within 1-2 months. Thanks!"
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