- Everyday facing connectivity issues Open
I am a Tikona broadband network user. My user id- **********. I have registered for account termination on ** February ****. My request id- *-**********.
Every day when I try to connect the internet is not connecting and whenever I call in customer care it is taking complaint by default on IVR. The call is not connecting to customer care executive. Whenever I try to login I have to call in customer care this is happening every time when I try to use the internet. * to * times my call is connected to customer care executive fortunately and told them the issue that I m facing every time and then also taken my complaint. Since my plan ends on ** of each month so I decided to take off the connection on ** and wrote an email to Tikona which I have attached below. But then too the same process continued, instead of my request of termination of my account they kept false promising to resolve my problem which they never did. After which I was asked to generate logs so that they can monitor the speed and connection issues for which I was asked to use the Internet (although I have asked them for disconnection of my account) as I was doing earlier. But then too the same problems continued and to my surprise, I was sent a bill of Rs ****.**. This is totally illegitimate and I request you to take my problem into consideration.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
"Thank you Voxya. Your efforts and help towards society and people like us are appreciated."
I register for tikona broadband in ** augest **** but i request them to cancel ** augest because one of my friend was using tikona broadband and he said there speed is slow and sometimes there server down for * to * days .So at that time my e...
Sep 06, 2019 by ABHISHEK SHAHI
It's been just two months that I have installed Tikona broadband service at my place and every alternate day without fail the internet gets disconnected automatically. Then comes the second worst nightmare which about raising a complaint which ...
Aug 14, 2019 by Arun Dasan
Dear all, I have taken a prepaid internet connectionfor * months after that i am not satisfied with service, so I called for deactivation. After that I am not using the service now someone called from Tikona your outstanding is Rs.*** for usin...
Jul 31, 2019 by Bhoopathy
I have a connection with id **********, The services by Tikona are worst they failed to provide a committed service. When i raised disconnection they said get your plan promoted to **MBPS and your problem will be solved. The problem became wor...
May 31, 2019 by Rohit Sharma
I decided to go for Tikona Broadband. The sales person told me that my plan will start only after the installation is over. I paid the fees on **th May ****. However the installation was done on **rd May ****. Now, they have started my plan fro...
May 28, 2019 by Sandesh Ramkrishna Sable