Airtel DTH
- Dth not installed Open
Subhashini filed this complaint against Airtel DTH on Apr 08, 2019
Such a worst service that I have been receiving from Airtel Dth guys that from March *nd. I was relocating hence registered for uninstallation and they made me be on calls for the whole day to complete the service of uninstallation. After speaking to customer service guys for *+ times for technician to arrive I was moving within the same area finally they sent technician name Rocky: +************. He came and helped us with uninstallation by * pm after a whole day of the war. He promised to place a request for reinstallation since its same area he will only come and fix it. As per the advice called customer service requested for reinstallation and waited for the same technician to turn up no reply. We called him to schedule appointment this is what he spoke I said him it's two connections I have with Airtel. "He said how many ever connections you want I will help if you are ok after ** pm " I denied and said that's not possible any request please complete before * pm. The next day he denied and said how many ever times you call customer service. I am the one aligned for this specific area and the request will come to me. I hung up called the customer service ** mins wait time someone answered the call and hung up excellent to be treated by Airtel. Then comes in a new location there was airtel small hub he called himself all in all with airtel one-stop solution Sebastian airtel: **********. he promised if I take broadband with * months advance payment he will fix all the issues I trusted i cancelled my act broadband and got airtel broadband ************_kk. He was super fast in giving me false promises only broadband request until I made the payment of advance for *months was his concern once I completed he gave me only broadband no other services as promised to fix my Dth was done. When questioned he said please call customer service. Finally with all frustration did that spoke to a girl name Swapna / Anju two different people not able to understand my English connected me to floor supervisor she spoke only in Tamil. I tell her all my complaints and said I am done with you guys please file a request for disconnection. She didn't even try to feel empathy. Directly she took request and said today is April *rd before April *th your request will be completed. Apparently, April *th crossed from March *nd I waited for no response after making several complaints so finally, I received a call from on April *th when I was driving. I tried to call back to them they promised * hour and as usual, started to disconnect my call.
Finally called them today April *th at *.** am call got connected to Kannada call centre and agent name Sandeep I asked him to look at my request are you able to see me how many times I called you guys? His reply what is your problem? Are you Subhashini? I said yes
Me: are you able to see my request how many times I called you guys?
Sandeep: I can't see what is your problem. Any problem regarding your complaint calls us after * am we can't do anything now.
Me: Sir please understand I am your customer. I am really fed up of calling you guys on multiple complaints no response you guys promise me to call back but you guys don't call back. Why do you do this to customers? Don't you guys know vacation time kids will need tv access?
Sandeep: Mam please be professional on the call. Don't shout if you do I will release my call.
Me: Where am I not a professional man. I am telling you the root cause.
Sandeep: Mam you be professional or else I will disconnect.
Me: You release my call I will file a complaint against you
Sandeep: No problem do whatever you want.
Me: I want to speak to the supervisor.
Sandeep: You know Kannada?
He said stop talking call us back at * am. He hung up. Super service I was shocked. Next call landed to Bannerghatta road.
Agent name: Viswanath employee id he gave as **** Kannada call centre. I just said I am done with you guys please tell me the way to file an executive complaint.
He replied please go to our website. I said please take the complaint on customer service I received from Sandeep.
He said he can't take complaints. I will need to go through executive complaint channel only after an argument of he denying to accept the complaint he said he will take request for disconnection. He said he is not bothered about whatever complaints it is. Now here comes the reference number and my account numbers with you guys. Thank you guys for providing the worst service of your network. I like to disconnect all my services followed by filing a complaint to trai and under the consumer act.
Please never take airtel at any point. These guys are the worst network. They spent so much on advertisement and fail to treat customers the right way.
Are you brand?
Are you Lawyer?
1 Supporters
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Airtel DTH
Resolved
Frustrated? File a Complaint
OYO Hotels
"Number of times I tried to get a refund from OYO but they did not bother. But after I approached Voxya, they nicely handled the matter and I got my refund."
Samit Brahmachari
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