- Driver cheated me with 1200 rupees ^Open

Lokanath subramanya filed this complaint against Ola Bangalore on Dec 08, 2022

Dear support team,
yesterday on */**/**** I took ride from Bangalore international airport to NEW BEL Road with my wife and * kids , as we got into the car he asked how iam gone pay I said I have OLA wallet but driver MANJUNATHA humbly requested for cash and said he as no money for fuel , paying through wallet from OLA app takes too much time and humbly insisted through out my ride for cash and even took a longer route inspite me insisting the shorted route . When I reached my destination he said ride amount was **** but it was showing **** when I booked the ride and he asked to do google / phone pay but my transaction as denied due PIN number exipry , now he stated to ask for cash as I dint had cash my wife as to pay **** rupees and even he dint return the remaining amount at this time their was no debit from my wallet after hour or so I got mail and message saying wallet as been debited for the ride taken , I was shocked and called immediately call center Mr . Vikram ola support agent neither was professional nor responsible to give any kind of solution and even said he spoke to driver and driver as denied of receiving cash and asked for driver number he denied of disclosing his number too ,does it make any sense me traveling all the way from Middle East to Bangalore and lie for this petty cash actually it’s not about the money ,my concern it’s all about how OLA is screening these kind of thief to be their business partners . I kindly request please look into this .please find attached invoice for more details .

** Dec, ****
₹**** CRN**********
Thanks for travelling with us, Lokesh
Ride Details
Bill Details
Your Trip
Coupon Savings (PRIME***)
₹***.** -₹**.**
Airport parking charge* Toll/Parking Fee
Insurance premium
Total Payable
Have queries? Visit support for this ride.
₹*** ₹***
₹* ₹****
Manjunatha NA
**.* km
Prime Sedan - White Etios
* Paid directly to the authorities by Ola. It enables us to make more rides available to you in special zones like airports.
* The fares are in accordance with the fare notification issued by the Govt. Of Karnataka
** min
**:** PM **:** PM
Ola Zone, Behind BMTC Bus Stand, Kempegowda International Airport
**, Dollars Colony, Devasandra Layout, Bengaluru
Paid by OlaMoney Postpaid
Total Bill * (rounded off) ₹**** Includes ₹**.** Taxes
Payment
₹**** In case of any complaint/grievance against this invoice, write to us at
Grievance officer, ANI Technologies Private Limited, Ola Campus, Prestige RMZ star tech, C wing, Koramangala Industrial layout, Koramangala, Hosur road, Bengaluru, Karnataka, ******
Please Note: *) Insurance Service is not provided by ANI Technologies Private Limited. Invoice for the insurance fee collected for the ride will be raised by the respective Insurance company.

Original Tax Invoice
Driver Trip Invoice
Manjunatha NA
Ola Prime Sedan - White Etios
KA**AA****
Operator State/UT: Karnataka
Invoice ID DINRKIIKI******
Customer Name Lokesh
Pickup Address Ola Zone, Behind BMTC Bus Stand, Kempegowda International Airport
Description
Customer Ride Numbers - CRN**********
Ride Fee
Additional Fee (Tolls/Parking)
CGST
*.*%
SGST
*.*%
Subtotal
Total
Customer Ride Fare
Service Tax Category: Renting of motor cab SAC Code: ******
Invoice Date **/**/****
Mobile Number +************
Amount (INR)
₹***.** ₹***
₹**.** ₹**.**
₹***.**
₹***.**
Please note: *. This invoice is issued on behalf of Transport Service Provider. ANI Technologies Private Limited acts in the capacity of an Electronic Commerce Operator as per Section *(*) of the Central Goods & Service Tax Act, **** & corresponding Section *(*) of the State GST laws. *. This is an electronically generated invoice and does not require a digital signature.

Original Tax Invoice
ANI Technologies Pvt. Ltd.
*th Floor, Maruthi Infotech Center, *** Feet Rd, Embassy Golf Links Business Park, Domlur, Bengaluru, Karnataka ******
Invoice ID CINRKIIKI******
Customer Name Lokesh
Supply Address *th Floor, Maruthi Infotech Center, *** Feet Rd, Embassy Golf Links Business Park, Domlur, Bengaluru, Karnataka ******
Description
Ola Convenience Fee - CRN**********
Convenience Fee (Ride)
Additional Fee (Airport parking charge)
State GSTIN: **AAJCA****G*ZF SAC Code: ******
Service Tax Category: Business Auxiliary Service
Invoice Date **/**/****
Mobile Number +************
Amount (INR)
₹***.** ₹***
₹**.**
₹***.**
₹**.** ₹**.**
₹***.**
Discount
on Convenience Fee
Convenience Fee
after discount
CGST
*.*%
SGST
*.*%
Total
Convenience Fee Fare
Payment Details
Paid by Transaction date Amount Reference Id
Please note:
OlaMoney Postpaid
** Dec, **** **:** PM
₹***.** c***c***-*cbb-****-bd**-**dda*****bb
*. This is an electronically generated invoice and does not require a digital signature.
*. Vide Circular No. ***/**/****- GST dated **rd February ****, Printing of Dynamic QR code is not mandatory in case of Prepaid invoice since cross
reference of payment is available.

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