consumer court consumer Forum

voice of consumers

  • Browse Complaints(current)
  • Login
  1. Home
  2. Complaints
  3. Double payment made by server error It is not refunded by oyo even after 5 months.
Records save successfully

Oyo Life

 - Double payment made by server error It is not refunded by oyo even after 5 months. Open

Lakshmi Narayanan filed this complaint against Oyo Life on Jun 04, 2019

My case happend by dec **** and not yet resolved.

I've moved to OyoLife by * Jan ****. So I'm asked to pay my security
deposit Rs.***** and Rent Rs.***** before moving in. I've paid my
security deposit by **/**/**. I paid my rent on **/**/**, but due to
error it was paid twice (***** + *****) and I've received bill for
only one transaction.

I've asked oyo regarding it and they said they receive only one
payment. I asked for a written statement for the transaction I've
made. It stated that both the transaction was valid and oyo accepted
both the payment. Only after sharing the written statement from the
bank to Oyo, oyo accepted that they've received the money. When I
asked for it they simply said that the amount was charged back to my
account, but I didn't receive any money from their side.

After asking them daily for * months they have shared a screenshot of
the transaction that happened on **/**/****. It clearly shows that the
charge back amount was "*" (I've attached the screenshot shared by
them below).

I got frustrated and wrote about it in twitter, then their social
media escalation team contacted me and gave a simple screenshot of the
charged back transaction. It did not have any details of the
transaction except a reference number. It didn't show from whom or to
who the transaction was made. (I've attached the screenshot as sent by
oyo customer care)

I've even tried to contact my property manager. But he doesnt even
show up in the property or attend the call. He'll simply ignore the
call. When asked customer care for this they don't give you proper
answer. It's been * months but no improvement or support from oyolife
escalation team.

Are you brand?

Resolve Complaint


Are you Lawyer?

Help Consumers

 


Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony

Oyo Life

57 Total Complaints
16 Total
Resolved
28.07% Consumer Satisfaction

Frustrated?     File a Complaint

Share complaint with others:

OYO Rooms

"I am fully satisfied with Voxya as it resolved my issue within 1 day. There is also an option to consult a lawyer at a very nominal price. Thanks Voxya."

Darshan Kumar Patel

Resolved

Resolve complaints to succeed in business

We support businesses as much as we support consumers. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints.

Resolving customer complaints are important to succeed in business. Infact consumer complaints are opportunities to build trust and long-term relationship with customers that can turn customers into Brand advocates. You should check our detailed article on how brands should resolve consumer complaints here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/

How it works

  • Fill form to create account
  • We verify business
  • Login & start resolving

Voxya benefits

Building Customer Trust

Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns.

Efficient Complaint Management

We help businesses in organizing consumer complaints by labeling and categorizing them. You can take action based on time, type or urgency.

Quick Response

Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand.

Resolve Complaint Quickly

As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions.

Build Better Brand

Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions.

Customer Loyalty & Retention

With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution.

Read more Read Less

Company details (You are registering for Oyo Life)
Personal details

Help consumers to file consumer forum case

Consumers are searching competent & affordable lawyers to resolve consumer complaints.
* Upload Bar Council ID photo
* Upload professional photograph with clear background
* Upload Your AADHAR card / PAN / Voter ID

Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. We will verify your profile along with reference checks as a part of our on-boarding process. You may get a call / email shortly from us.

Related Complaints

Oyo Life - Not received my refund Closed

I've cancelled my booking an year ago in **** but didn't receive my refund. They started the refund process only on **.**.****. and it has been thrice they said they initiated the refund and it's failed all the three times. Each time they made ...

Dec 12, 2020 by Kannadasan VP

Oyo Life - Receiving Frequent Calls from OYOLIFE Closed

Receiving Frequent Calls from Oyo Life. Only mistake was calling customer care number for enquiry, since yesterday I am getting their calls, It had been six calls in less than ** hours from * different numbers....

Oct 10, 2020 by Anand Dhokai

Oyo Life - Did not recieve refund Closed

I had cancelled the booking in OYO LIFE BLR**** Nr BTM Layout * days before the commencement day. I had to pay Rs.***** as advance and one month rent. After that, till now i have not got the retund. ...

Jul 06, 2020 by Venkateswar Viswanath S

Oyo Life - Getting calls frequently Closed

I find it very insensitive that I am being called at close intervals on a daily basis from different nos. through Oyo life. This is really ruining my day and other works. The only mistake I made is by calling the Oyo life customer care to enqui...

Jun 16, 2020 by Mohammad Reyaz Ahmad

Oyo Life - Refund of security deposit for OYO life Of Closed

I have stayed in oyo life del**** from *-**-**** in Delhi..As per the policy of the OYO LIFE I have paid the one month rent as well as the security deposit through my credit card. The security deposit was Rs.***** which would be returned to me ...

May 23, 2020 by Sandeep Sripada

Mark this Complaint Resolved

Do you want to mark this complaint as Resolved?


Please leave feedback if you like our services
  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • Google Play

Lawyers & Advocates :

  • Manipur
  • |
  • Pondicherry
  • |
  • Rajasthan
  • |
  • West Bengal

Consumer Forum :

  • Gujarat
  • |
  • Himachal Pradesh
  • |
  • Karnataka
  • |
  • Delhi

Online Complaints :

  • Postal Complaints
  • |
  • Mobile/Laptop Complaints
  • |
  • Banking Complaints

Create Account :

  • Company Registration
  • |
  • Lawyer Registration
  • |
  • Consumers Club
  • ©2021 voxya.com
  • |
  • Talk To Lawyer
  • |
  • Terms & Conditions
  • |
  • Refund Policy
  • |
  • Privacy Policy
consumer court consumer Forum

File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.

  • Companies
  • |
  • Stories
  • |
  • FAQ
  • |
  • Help

Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.

  • File a Complaint
  • |
  • Talk to Lawyer