Ola Cab Ola Money
- Double charge on single ride Open
Prateep Mukherjee filed this complaint against Ola Cab Ola Money on Sep 30, 2020
I booked an ola outstation cab (CRN: **********) round trip from Hyderabad to Anantagiri Hills on August **, ****. My phone had no internet and could not open the ola app to check the payment mode. Therefore when the driver insisted on cash payment, my friend paid through his google pay (Rs ****, receipt attached). On September **, ****, I saw I have an outstanding postpaid dues of Rs **** on the Ola app. I have been constantly following up with Ola, both on email and twitter, to expedite resolution of this issue. However, I received no response till September **, ****, which was past the payment due date.
In their reply, Ola said “We are sorry to inform you that we are unable to validate this issue with our partner”. To provide evidence, we spoke to the concerned driver and he confirmed the payment receipt through Google Pay. Attached is the audio conversation wherein he clearly acknowledges that he confirmed the same with Ola as well.
Inspite of all these evidences, Ola is continuously harassing me to clear this due. I have escalated through twitter and emails, but I have got no resolution from their side.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Ola Cab Ola Money
Resolved
Frustrated? File a Complaint
Yatra.com
"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."
Naveen R Kumar
Related Complaints
Ola Cab Ola Money - Ola cab taking extra commission from drivers Closed
I would like to convey my msg on behalf of Ola cab drivers as Ola company giving money to drivers approx *-* Rs per km after covid ** without any legal notification. Even some drivers also informed they don't have any fix charges and they are u...
Feb 07, 2021 by Mukesh
Ola Cab Ola Money - Ola money customer service call at morning 5 distrubs my sleep Closed
I was sleeping and at morning *:**am received a call from ola money as per policy no company can call post *pm and before * am unless i took a ride but i didnt take any ride and ola money services called me in the morning . Need to charge penau...
Jan 18, 2021 by Anuradha Gawande
Ola Cab Ola Money - Incorrect Charges Closed
I have taken a ride on **th February and the changes were *** Rs since it is around * am . but then when I reached the Airport it got changed to **** and distance it showed as ** KM which is not possible as distance from my place to Airport is ...
Dec 07, 2020 by Rahul Mathuria
Ola Cab Ola Money - Being harassed to pay twice for the same ride Closed
This is with regards to an Ola Outstation ride I took on ** Oct. ( CRN **********) My bill was for Rs ****. I paid rs *** using Ola Money and the balance was paid to the driver directly thru Google pay. Calculation of money paid - Rs ***...
Nov 22, 2020 by S Vohra
Ola Cab Ola Money - Ola postpaid harresment call Closed
Ola money is not been used by myself. But the insist me to call to the number they give and ask them to pay back the money. That isnt my job. So stop calling me....
Jul 04, 2020 by Geetha
