Ola Cab Ola Money
- Double charge on single ride Open
Prateep Mukherjee filed this complaint against Ola Cab Ola Money on Sep 30, 2020
I booked an ola outstation cab (CRN: **********) round trip from Hyderabad to Anantagiri Hills on August **, ****. My phone had no internet and could not open the ola app to check the payment mode. Therefore when the driver insisted on cash payment, my friend paid through his google pay (Rs ****, receipt attached). On September **, ****, I saw I have an outstanding postpaid dues of Rs **** on the Ola app. I have been constantly following up with Ola, both on email and twitter, to expedite resolution of this issue. However, I received no response till September **, ****, which was past the payment due date.
In their reply, Ola said “We are sorry to inform you that we are unable to validate this issue with our partner”. To provide evidence, we spoke to the concerned driver and he confirmed the payment receipt through Google Pay. Attached is the audio conversation wherein he clearly acknowledges that he confirmed the same with Ola as well.
Inspite of all these evidences, Ola is continuously harassing me to clear this due. I have escalated through twitter and emails, but I have got no resolution from their side.
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Resolution Demanded:
Refund / Credit for purchase
Ola Cab Ola Money
Resolved
Frustrated? File a Complaint
Happy Easy Go
"I got my refund back in my bank Account. Thank you Voxya team for all your support and follow ups."
Hardik Bhalsod
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