- Dots in display Open
i bought hp envy x*** convertible (with serial no *cg****yt*) in the month of march **** for ***** rs. after * months of usage * dots appeared in my screen without any physical damage. i had informed hp customer care about the same problem and was disappointed and surprised to hear the reply they had given me. they told that there is a agreement between laptop companies stating that they wont replace any screen with dots less than *. i strongly believe that this is a manufacturing defect and must be covered under warranty and i got nothing to do with the number of dots as long as it is not mentioned anywhere in the agreement between customer and hp. after repeated negotiation with customer care i didn't got any acceptable feedback. i want justice and at the same time i want to give publicity to such agreements (if any) made by the industrial giants (which they are purposely hiding when you are going to the shop to buy laptop) to cheat their loyal customers so that no one in the future has to face such incident. the most interesting thing is that they are selling this default technology for a whooping price of ***** rs till date (even after one year).
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."
I had purchased my brand new HP AIO **-DF****IN computer on ** Sep ** for my daughter’s birthday. Since then I have faced issues wherein the computer was not booting up. Therefore I had taken it back to my vendor M/S AR COMPUTERS in Vasco-da-...
Nov 21, 2021 by SAJESH BHASKARAN
Case Id : ********** First of all my complaint was regarding the overheating and the swelling in the keypad which i dont know how it happens. But just after i told you people that after swelling in the keypad when i touched it, automatically c...
Sep 11, 2020 by Leeladhar
The laptop screen from one corner is popped out without any wear and tear or accidental damage. I reported this issue to HP when I noticed this while working on my laptop. The technician came and requested me to put it under ADP case as ADP is ...
May 27, 2019 by Nikita Bhukar
we had purchased one laptop for one of our senior team member from HP, however from the date of purchase we had lodged * times complaint but its still not running successfully. based on the discussion with one of engineer who were aligned for ...
Jul 24, 2018 by Monika Taneja
Hello Sir, I have been facing Touch screen display problem since last * months, first time when I have get in touch with HP they rejected my onsite warranty, they said this issue is unintentional.. after many time calls & mails with photo t...
Jan 27, 2017 by Habib Shaikh